Kansas Works Jobs

This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/13128621

Job Summary:The Technical Services Director, Professional Services, directs and oversees the Professional Services, Pre-Sales Engineering & Solutions Architecture, and Implementation Engineering departments day-to-day operations. Responsible for team performance and adherence to company quality, IT engineering, and security standards, development of benchmarks for professional services management deliverables, and driving strategic long-term maturity goals for the professional services, pre-sales engineering, solution architecture, and MSP implementation engineering departments.

Key Accountabilities:

1. LMA
2. Professional Service, Pre-Sales Engineering, & Implementation Team Leadership
3. Multi-Department P & L Management
4. Profitability of Engineering Resources & Departments
5. Engineering Utilization / Forecast
6. Engineer Quality / Performance Management
7. Oversight Engineering Certification Requirements

What you bring to the position:

You embody and align with our core values and appreciate the strength and stability that comes from working with a values-based company. You appreciate the power and efficiency of consistency in the ways we operate.

You embrace change and have the resilience required to continually improve yourself. You can think creatively and can adapt to evolving situations.

You understand the need to collaborate with your team members and other departments and that synergy comes from everyone rowing in the same direction.

You have a strong desire to provide customers with optimum technology solutions and exemplary customer service, and you achieve your goals that you mutually set with your supervisor.

You are a self-starter who is prepared to develop and execute your plan and deliver quarterly goals on a consistent basis.

You take what you do seriously, but you do not take yourself seriously and you know how to have fun in a professional environment. You are humbly confident and use your knowledge to build confidence without being a know-it-all.

As a successful employee, you will demonstrate the following professional skills as you carry out your position:

Oral Communications Speak clearly and persuasively in positive and negative situations; respond well to questions; demonstrate group presentation skills and participate in meetings.

Written Communications Write clearly and informatively, edit work for spelling and grammar; present numerical and statistical data effectively and read and interpret written information.

Customer Service Respond promptly and courteously to customers requests for service and assistance; manage difficult or emotional customer situations.

Presentation Deliver business, non-technical, and limited-technical presentations to audiences of 20-150 individuals.

Leadership Lead people and get results through others in a positive and inspiring manner.

Management Organize and manage multiple priorities.

Ethics Treat people with respect; keep commitments; inspire the trust of others; work with integrity and ethically; upholds company values.

Organizational Support Follow company policies and procedures and complete other duties as assigned.

Judgment Include appropriate people in decision-making process.

Interpersonal Skills Maintain confidentiality; keep emotions under control; listen well.

Strategic Thinking Develop strategies to achieve organizational goals; analyze market and competition; identifies external threats and opportunities and adapts strategy to changing conditions.

Planning and organization Prioritize and plan work activities; use time efficiently; plan for additional resources; set goals and objectives; organize or schedule other people and their t asks.

Professionalism Approach others in a tactful manner; react well under pressure; treat others with respect and consideration regardless of their status or position; accept responsibility for own actions; follow through on commitments.

Adaptability Adapt to changes in the work environment; manage competing demands; deal with frequent change, delays, or unexpected events.

Detail & Task Oriented Manage and follow through on multiple tasks, items and communications in a timely manner.