Kansas Works Jobs

This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/13202510

Homewood Suites by Hilton Salina Downtown is starting our search for an experienced Director of Housekeeping. The ideal candidate for this position would show a history of passionate guest service, and show a pattern of success specifically in the Housekeeping/Rooms Department. If you want to be a part of something special, and are looking for a long-term career surrounded by peers who value you and your professional attributes, then Homewood Suites by Hilton Salina Downtown is the family for you!

CORE ACCOUNTABILITIES:

• Monitor and evaluate all housekeeping/laundry department daily activities
• Establish and review departmental standards, guidelines and objectives.
• Oversee administrative processes such as departmental staffing, Brand and Lighthouse Properties related training, inventories, ordering, and budgeting to ensure proper planning and organization.
• Conduct daily walk-throughs and quality checks to drive cleanliness, productivity, efficiency, exceptional service and guest satisfaction at all points of contact.
• Drive effective communication across the housekeeping and laundry departments to ensure consistency, cohesiveness and clear understanding of objectives and priorities.
• Issue supplies and equipment as needed and participate in regular inventories to ensure proper supply levels.
• Intervene, assist and document instances of guest or employee incidents.
• Approve and process vendor invoices and perform other accounting-related functions as necessary.
• Maintain the integrity of the hotels compliance with the companys safety and security programs, particularly for HazMat, Blood borne Pathogens, MSDS and OSHA.
• Ensure adherence to all company and brand policies, practices, procedures and guidelines.
• Maintain and communicate an up-to-date body of knowledge regarding proper use of and maintenance of laundry equipment, chemical usage and care of linens.
• Make recommendations and implement necessary changes to meet and exceed company objectives and to enhance service and operational efficiency.
• Work with Chief Engineer in executing projects related to floor care, deep cleaning and routine maintenance of public spaces, guest rooms, back of house areas, pool and grounds.
• Maintain on-going communication with hotel department heads regarding the specific and overall condition of rooms and public spaces.
• Anticipate and follow through on guests service needs.
• Serve as problem solver in instances of guest dissatisfaction; Resolve complaints, concerns or issues in a timely and helpful manner.
• Perform other duties as directed by General Manager and Assistant General Manager.

REQUIRED ATTRIBUTES:

• A minimum of 3 years previous leadership experience, to include successful management of staff and focus on exceptional guest service.
• Previous experience in executing against operating budgets, with an established history of meeting or exceeding established financial objectives.
• Demonstrated success in collaborating with diverse organizational functions to accomplish common goals.
• Exceptional service orientation, with keen ability to focus and deliver on guest needs.
• Reliable and responsible character, with exceptional follow up and attention to detail.
• Proactive approach, with exceptional initiative and problem-solving abilities to ensure the highest levels of productivity and guest satisfaction.
• Ability to multi-task and effectively manage numerous priorities within a fast-paced environment.
• Previous experience with Hilton brands is a major plus.
• Schedule flexibility and ability to work extended and/ r irregular hours to include nights, weekends and holidays.
• Must be able to move, lift, carry, push, pull, and place objects weighing less than or equal to 45 pounds without assistance.
• Must be able to reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Must be able to stand, sit, or walk for an extended period.