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Kansas Employer Patron Services Assistant in Pittsburg, Kansas

This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/13116588

Definition of work:

The Pittsburg Public Library seeks an enthusiastic individual with excellent communication skills who is excited about providing front-line assistance to library patrons at the patron service desk.

Must have excellent customer service skills, strong keyboarding skills, and proficient experience with computers. Ideal candidate is reliable, detail-oriented, and able to multi-task in a fast-paced environment.

The Patron Services Desk also serves as the hub of Curbside Service and Bookmobile Delivery.

Specific Duties:

  • Staffs the patron services desk greeting patrons, routing telephone calls, and checking library materials in and out
  • Assists in managing overdue notices
  • Calls patrons to inform them of overdue items and/or reserve materials
  • Maintains patron confidentiality
  • Operates a cash register, collects money, and makes change
  • Locates materials patrons have reserved
  • Work as a team member with other staff and volunteers
  • Understand & explain library policies and procedures to patrons
  • Registers patrons by determining eligibility according to library policy, checking identification, issuing library cards, and accurately entering customer data into the computer
  • Schedule online calendars for both Curbside and Bookmobile
  • Maintains current knowledge of materials, resources, programs, and services throughout the library, and refers patrons as needed
  • Undertakes other functions and duties as assigned
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