Job Information
Kansas Employer Patron Services Assistant in Pittsburg, Kansas
This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/13116588
Definition of work:
The Pittsburg Public Library seeks an enthusiastic individual with excellent communication skills who is excited about providing front-line assistance to library patrons at the patron service desk.
Must have excellent customer service skills, strong keyboarding skills, and proficient experience with computers. Ideal candidate is reliable, detail-oriented, and able to multi-task in a fast-paced environment.
The Patron Services Desk also serves as the hub of Curbside Service and Bookmobile Delivery.
Specific Duties:
- Staffs the patron services desk greeting patrons, routing telephone calls, and checking library materials in and out
- Assists in managing overdue notices
- Calls patrons to inform them of overdue items and/or reserve materials
- Maintains patron confidentiality
- Operates a cash register, collects money, and makes change
- Locates materials patrons have reserved
- Work as a team member with other staff and volunteers
- Understand & explain library policies and procedures to patrons
- Registers patrons by determining eligibility according to library policy, checking identification, issuing library cards, and accurately entering customer data into the computer
- Schedule online calendars for both Curbside and Bookmobile
- Maintains current knowledge of materials, resources, programs, and services throughout the library, and refers patrons as needed
- Undertakes other functions and duties as assigned