Kansas Works Jobs

This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/13065556

POSITION SUMMARY\ Responsible for effective communication with patrons to complete transactions to their satisfaction and\ with staff to relay necessary information as it pertains to their operations. This position will work both\ evening and weekend shifts as needed.\ DUTIES AND RESPONSIBILITIES\ Respond appropriately to customers questions, needs, concerns, etc.\ Direct phone calls or escort customers to appropriate staff that can assist.\ Inputs, retrieves and updates customer data and account status into systems.\ Processes payments, checks payment for accuracy, and prepares receipts, records or other\ documentation of payment and account status.\ Answers multi-line phone system.\ Relay messages to appropriate staff members.\ Assists with requests for daily registrations, facility rentals, and annual pass purchases.\ Assist with tournament and league preparation to include marketing, organizing supplies, assisting\ during events, and clean-up.\ Updates information in the RecTrac system as needed.\ Runs essential reports for events.\ Organizes registration information and checks for accuracy to assure all documents are completed\ by patrons.\ Contracts donors for give-away items for events.\ Other job duties as assigned.\ POSITION COMPETENCIES\ Knowledge of\ o Computers capabilities to include Word, Excel, Publisher.\ o Customer service procedures and techniques, including, but not limited to effective.\ listening, problem solving, and conflict resolution.\ PT CUSTOMER SERVICE REPRESENTATIVE continued\ POSITION COMPETENCIES continued\ o City Policies & Procedures\ o Cash handling and balancing procedures\ Ability to:\ o Evaluate and analyze customer needs to provide exceptional customer service.\ o Learn department functions thoroughly in order to provide general information and\ explain detailed department processes and procedures.\ o Learn and explain regulatory compliance issues related to Four Oaks Golf Course and the\ RV and Bike Park.\ o Maintain important records efficiently and accurately and to prepare clear and concise\ reports.\ o Multitask, while maintaining a high level of attention to detail.\ o Perform duties accurately and efficiently under time sensitive deadlines.\ o Maintain effective working relationships with other City employees, supervisory\ personnel, state and local elected officials and the public.\ o Work evenings and weekends.