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PITSCO, INC Customer Support Associate in PITTSBURG, Kansas

This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/11805990

Summary: Pitsco Education values industry-leading customer service. We are looking for a customer-


centric Customer Support Associate to join our team who shares this vision. This position is


responsible for supporting all components of the order process from quote and order placement to


shipment and post-delivery needs. This is achieved through interacting with customers through a


variety of communications mediums and settings. These tasks are accomplished by performing the


following duties.




Essential Duties and Responsibilities (other duties may be assigned):


· Interacting with customers in a polite and professional manner via incoming and outgoing


phone calls, email, chat (text and video), face-to-face communication, and other channels as


assigned


· Supporting all components of the order process including order entry, return process, and


customer inquiries


· Analyzing information received from the customer and exercising independent problem-


solving to deliver successful resolutions


· Representing Pitsco during meetings and potentially at conventions/exhibits/events as


requested


· Continually obtaining and retaining product knowledge to support customer needs


· Preparing various information and reports as requested


· Assisting in various departmental projects as requested

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