Job Information
Kansas Employer Customer Service Representative Parks and Rec in Pittsburg, Kansas
This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/12532271
POSITION SUMMARY
Responsible for effective communication with patrons to complete transactions to their satisfaction and with staff to relay necessary information as it pertains to their division.
DUTIES AND RESPONSIBILITIES
- Respond appropriately to customers questions, needs, concerns, etc.
- Direct phone calls or escort customers to appropriate staff that can assist
- Inputs, retrieves and updates customer data and account status into systems
- Processes Parks & Recreation payments, checks payment for accuracy, and prepares receipts, records or other documentation of payment and account status
- Answers multi-line phone system
- Relay messages to appropriate staff members
- Assists with requests for program registrations, facility rentals, and cemetery plot purchases
- Assist with program preparation to include marketing, organizing supplies, assisting during programs, and clean-up
- Updates program information in the RecTrac system as needed
- Runs essential instructor reports for programs
- Organizes registration information and checks for accuracy to assure all documents are completed by patrons
- Contracts donors for give-away items for events and sponsorships for festivals
- Keep track of tree removal list and handle mailings to households as our Forester requests
- Other job duties as assigned