Sprint Video Customer Service Representative in Overland Park, Kansas
Video Customer Service Representative
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6550 Sprint Pkwy
Overland Park, KS US
Req # :
Job Description :
Job SummaryProvides support to deaf, hard of hearing and speech customers by videophone, email and chat regarding company products. Support is primarily related to external customers but may also assist/advise Sales and Product teams. Analyzes non-routine problems with devices or software applications to identify problem area(s) and recommend corrective action. Regularly requires deviation from standard screens, scripts, and procedures. Identifies system and billing issues so that recurring problems can be reported to product development. Handles problem resolution which may require follow-up and/or escalation to a higher level of expertise. Handles situations which require adaptation of response or extensive research according to customer response. May orient, train, or check the work of other employees.American Sign Language proficiency required.
Current hours for are 1:30pm to 10pm, M-F.
This is not a work-from-home position.Experience navigating multiple computer screens and programs while interacting with customers.
Absent a reasonable accommodation or military obligation, employees must be available to work a flexible schedule (including days, nights, weekends and holidays).
Basic Qualifications• High school diploma or equivalent
• One year experience operating a computer in a Windows based environment
• Proficient in American Sign Language (ASL)
Preferred Qualifications• Bachelor's Degree
• Two years experience in a customer facing environment.
• Two years experience troubleshooting computer hardware, mobile phones, or other electronic devices
At Sprint, we're more than just talk. We've changed the way people communicate, how they work and how they stay connected on the go. Sprint is widely recognized for developing, engineering and deploying innovative technologies, including the first wireless 4G service from a national carrier in the United States; offering industry-leading mobile data services, leading prepaid brands including Virgin Mobile USA, Boost Mobile, and Assurance Wireless; instant national and international push-to-talk capabilities; and a global Tier 1 Internet backbone. Today, Sprint is proud to give customers True Mobile 5G in areas of nine markets, powering new experiences from gaming and entertainment services, to IoT and business applications. Behind every decision we make, there is a passion and drive to develop technologies to enhance and simplify our customers' lives. We’re turning possibilities into a Brighter Future for All – Join the #SprintFam
Sprint is a background screening, drug screening, and E-Verify participating employer and considers qualified candidates with criminal histories consistent with applicable law. EOE Minorities/Females/Protected Veterans/Disabled.
Metro AreaUS-KS-Overland Park
Sprint is an Equal Opportunity Employer and has been recognized for its commitment to diversity and creating an inclusive workplace where all employees’ backgrounds, talents and contributions are valued. Sprint reviews applications for employment without regard to the applicant's race, religion, color, creed, gender/sex, gender identity, national origin, genetic information, ancestry, age, citizenship, marital status, sexual orientation, protected veteran status, disability or any other classification protected by Federal, state or local law. Sprint is a background screening, drug-free workplace.
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