PennyMac Sr Account Manager Non Delegated Sales in Overland Park, Kansas
The Sr Account Executive, Non-Delegated Sales, is responsible for representing PennyMac in an external sales capacity to Non-Delegated division, including sales and non-credit operation. The incumbent is the key contact for customer prospecting and relationship management. They also represent PennyMac to other portions of the mortgage industry, including MI companies, warehouse lenders, etc.
Source new business in assigned territory through daily/weekly/monthly contact with existing customers and prospects via face-to-face meetings, telephone and e-mail communication.
Market PennyMac as a firm and its products to potential customers who fit the PNMAC Eligibility criteria, perform on-site visits as required, screen applications and assist Credit/Client Administration as necessary during the customer approval process.
Act as primary contact to match customer needs to PNMAC products, programs and services. Sell the benefits of PNMAC and train customers on how to sell and originate PNMAC programs and products.
Meet or exceed loan volume/revenue and quality goals as established by the Production Manager.
Manage the day to day business needs of the division, including management and growth of the sales representatives (dotted line reporting)
Develop, monitor and manage Non-Delegated business drivers, metrics and models
Perform market research to understand customer needs and competitor information on various matters that impact PNMAC’s ability to deliver consistent and competitive products, pricing and services. Contribute recommendations based on knowledge and expertise to enhance PNMAC’s performance.
Identify, develop and maintain strong partnerships with top tier client base to increase market and wallet share
The Sr Account Executive is responsible for the operational management of client relationships, providing quality service by maintaining client accounts (pipeline management), including managing aged loans, leading regular client calls, and following up on escalations as needed.
Manage, develop/improve, review and deliver periodic management reporting as required (weekly, monthly, etc)
Perform other related duties as required and assigned
Demonstrate behaviors which are aligned with the organization’s desired culture and values
Ideal Candidate will have the following:
4 Year college degree (Bachelor) or equivalent work experience
5 years mortgage industry experience preferred
Excellent oral communication skills, including ability to effective communicate with external customers and internal staff
Must be able to work under pressure and meet deadlines while maintaining a positive attitude and providing exemplary internal and external customer service
Ability to work independently and to carry out assignment to completion within standard, accepted practices
Highly proficient in Microsoft Excel and PowerPoint, Google Suite and internet search sites
Must be a team player with strong attention to detail and able to work independently
Proven track record at delivering timely and accurate information in a fast-paced environment
Excellent critical thinking, problem solving, mathematical skills and sound judgment
Strong business acumen and ability to interface with executive management
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Requisition ID 21-22886
Location US-KS-Overland Park
Position Type Regular