Epiq Global Senior Project Coordinator in Overland Park, Kansas
It's fun to work at a company where people truly believe in what they are doing!
Job Title: Senior Project Coordinator
Division: eDiscovery Managed Services
Location: Overland Park, KS
The Senior Project Coordinator assists with the monitoring of the Project Coordinator team workflows and processes to ensure the prompt, efficient and accurate movement of work through the Client Services department. The Senior Project Coordinator will also assist in the training and development of Project Coordinators and serve as a mentor for the team.
Job Description Details
The Senior Project Coordinator will:
proactively assist Company Management in achieving mission, vision and objectives for the Company
assist with the orientation and training of new team members
monitor team work processes to ensure client satisfaction, while looking for potential process improvements and coaching opportunities within the team
monitor internal communications and be able to assist in coordinating effective workflows
investigate errors, anomalies, and other problems for identification and future prevention
various team reporting
multi-task to handle different job requirements
act in accordance with all existing company policies, including but not limited to those pertaining to: Security, Acceptable Use, Privacy, Non-Disclosure and Standards of Conduct
Engagement and Commitment
Act as an advocate for the Client Services team processes and workflows seeking gaps and opportunities to improve them
Ask questions, engage the right people and strive to meet our client's expectations
Maintain a service-oriented mentality at all times. Partner with other departments as our clients. Seek third-alternatives when options exhaust
Required Knowledge, Skills, and Abilities
Advanced knowledge of the Project Coordinator team workflows and processes
Experience working in all of the Project Coordinator team markets and their corresponding workflows
Experience working under tight deadlines in a fast-paced environment
Demonstrates a sense of urgency, initiative and ownership
Efficient work-style with an eye for continual process improvement
Strong organizational skills and an extreme attention to detail
Clear, effective communication skills – both oral and written
Self-motivated and directed with the ability to effectively prioritize and execute tasks in a high-pressure environment
Ability to use critical thinking and troubleshooting skills to effectively identify solutions to non-standard requests and issue resolution
Must be flexible and have the ability to adapt to an ever changing work environment
Strong work ethic and dedication
Ability to effectively work independently and as part of a team
Education & Certifications
Experience with Windows Operating System
Experience with Microsoft Office applications
High School Diploma or equivalent
Some College coursework a plus
Integrity -- Behaves in an honest, fair and ethical manner; shows consistency in words and actions; does what she/he commits to doing; respects the confidentiality of information or concerns shared by others; is honest and forthright with people; carries his/her fair share of the workload; takes responsibility for own mistakes.
Client Focus -- Takes action with the clients, both internal and external and sees their needs as a primary focus; builds a sustaining collaborative and productive relationship with clients; seeks to understand client situations, issues, expectations, etc.; takes appropriate action to meet client needs and address concerns; implements or utilizes methods to monitor and evaluate client feedback.
Results Driven - Sets stretch goals for personal and team accomplishment and works tenaciously to achieve those goals; acts with a sense of urgency; takes the initiative on actions; identifies what needs to be done and takes action before being asked; does more than what is normally required in a situation; establishes metrics to monitor progress and measure success; maintains focus by avoiding or overcoming roadblocks.
Entrepreneurial Orientation - Proposes innovative business opportunities/ideas to customers and business partners; encourages and supports entrepreneurial behavior in others; demonstrates willingness to take calculated risks to achieve business goals.
Decisiveness - The ability to make well informed, effective, and timely decisions even when data is limited or solutions produce unpleasant consequences; perceives the impact and implications of decisions; ability to make tough decisions.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Epiq and its affiliated companies are Equal Opportunity Employers (EOE). Qualified applicants are considered for employment without regard to age, race, color, creed, religion, sex, national origin, sexual orientation, disability, marital or veteran status or any other category protected under applicable federal, state or local law. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.
Epiq is a leading global provider of integrated technology and services for the legal profession, including eDiscovery, managed services, bankruptcy, class action and mass tort administration, federal regulatory actions and data breach responses. Our innovative solutions are designed to streamline the administration of litigation, investigations, financial transactions, regulatory compliance and other legal matters. Epiq’s subject-matter experts bring clarity to complexity, create efficiency through expertise and deliver confidence to our clients around the world.
We strive for a cohesive, collaborative environment that focuses on group achievement.
With over 5000 associates worldwide, Epiq operates in 14 countries and over 80 global locations.