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Humana Senior Learning Design Professional in Overland Park, Kansas


The Senior Learning Design Professional analyzes content, organizes content, designs solutions, and writes storyboards, scripts, performance support, mobile learning and manuals and writes effective learning objectives and coordinates performance assessments to measure training effectiveness. Additionally, this role will be analyzing learning needs and partnering with subject matter experts to provide input for course content ensuring course materials are current and relevant to training needs.


Primary Responsibilities

  • Design and develop learning solutions for both new hire and existing associates to support role-based organizational needs

  • Conduct needs analysis and use findings to develop learning solutions targeted to meet specific audience needs

  • Use a disciplined instructional design approach to create meaningful, memorable learning experiences

  • Select appropriate learning activities and methods to achieve objectives, and build those activities into a meaningful sequence

  • Selects appropriate media for delivery (instructor-led training, e-learning, virtual, blended learning, etc.) to ensure learning needs are effectively and efficiently met

  • Create high quality solutions that are creative, engaging, instructionally sound, complete, and accurately convey learning concepts

  • Identify and validate content to be used in learning materials based on input from Operational business partners, such as subject matter experts or key performers

  • Evaluate the success of learning solutions in terms of learning outcomes in collaboration with Operational metrics, performance change and business impact; identify trends and patterns in data

  • Prepare facilitator support materials (i.e. power point slides, leader/facilitator guides, learning activities, evaluation tools, etc.) and conduct 'train-the-trainer' sessions to ensure effective delivery and engaging learning experiences

  • Support trainers/SMEs on content developed; answering questions and providing insights

  • Manage annual course review process: establish project timelines, milestones and regularly communicate progress to all stakeholders

  • Respond to curriculum/content feedback

Required Qualifications:

  • Minimum 3 years of experience in Medicaid/Medicare business lines

  • Minimum 3 years of facilitation experience with adult learners

  • Minimum 2 years of experience in a consumer facing role within a business

  • Strong knowledge of Articulate Storyline/Rise, Photoshop, Audition, and/or Camtasia

  • Strong verbal and written communication skills

  • Strong organizational skills with ability to manage multiple priorities

  • Strong knowledge of eLearning standards and Adult Learning Theory

  • Strong attention to detail and analytical skills

  • Flexibility navigating change in a fast-paced environment

Work at Home/Remote Requirements

  • Must ensure designated work area is free from distractions during work hours and virtual meetings

  • Must provide a high-speed DSL or cable modem for a workspace (Satellite and Hotspots are prohibited). A minimum standard speed of 25x10 (25mbps download x 10mbps upload) for optimal performance of is required

Preferred Qualifications

  • Bachelor's Degree in Business, Education, Communications, or related fields

  • Proficiency designing virtual Instructor-Led training

  • Proficient project management skills

  • 5+ years in contact center learning and development for Fortune top 100 organization

  • Experience developing and managing courses in an LMS

  • Minimum of 4 years of experience developing curriculum content, eLearning programs and virtual learning solutions

Covid-19 Vaccine Policy

Humana and its subsidiaries require vaccinated associates who work outside of their home to submit proof of vaccination, including COVID-19 boosters. Associates who remain unvaccinated must either undergo weekly negative COVID testing OR wear a mask at all times while in a Humana facility or while working in the field. Every associate and contractor who work inside a Humana facility or in the field, regardless of vaccination status, must complete a daily health screening questionnaire.

Additional Information

As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called Modern Hire to enhance our hiring and decision-making ability. Modern Hire allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule. If you are selected for a first round interview, you will receive an email correspondence (please be sure to check your spam or junk folders often to ensure communication isn't missed) inviting you to participate in a Modern Hire interview. In this interview, you will listen to a set of interview questions over your phone and you will provide recorded responses to each question. You should anticipate this interview to take about 15 to 30 minutes. Your recorded interview will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews #LI-Remote

Scheduled Weekly Hours


Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website.