A Place For Mom Senior Analyst in Overland Park, Kansas
Join our growing team!
A Place for Mom is a mission driven transformational company, helping families with Senior Living options. We are looking for talented individuals who want to quickly have an impact on our business. Come join our growing team!
A Place for Mom is an online platform connecting families searching for senior care services with a team of experienced advisors providing insight-driven and personalized solutions. Our mission, as the leader in senior care advisory, is to be a trusted destination for families and our community customers. We are a quickly growing organization with over 500 advisors connecting more than 300K families every year to one of our community customers.
Living by our values and working to achieve excellence on behalf of our customers is integral to success at A Place for Mom. Employees who thrive at A Place for Mom live our values every day and are an important part of our hiring practices:
Focus on Excellence
Act with Integrity & Assume Positive Intent
Drive Outcomes Every Day with Passion and A Sense of Mission
Make the Lives of our Families and Customers Better, Easier and More Successful
Realize the Full Potential in Each Team Member. Work as a Single Supportive Team
A Place for Mom employs over 850 people nationwide with plans to continue to expand into the future. We currently have offices located in Seattle, New York, Naples and Kansas City. We offer competitive compensation and benefit packages along with Paid time off, paid holidays and 401K with a match. We are committed to our employees’ career development growth and promotion within the organization.
If you are a results oriented, passionate and collaborative team player looking for a company with a bright future we would love to talk to you.
The Senior Analyst will be responsible for providing technical and business analytical skills to drive our customer analytics & performance reporting, with a focus on enabling our Community Network optimization. Specifically, you will be responsible for identifying “top performers” in our network, to manage network performance through key performance indicators, and using data to identify opportunities to improve how our senior living network performs. Key aspects of this work will include: defining performance benchmarks for senior leadership, assessing senior living community and organization performance to identify potential opportunities for A Place for Mom to improve our conversion, and informing and building go-forward analytics tools in Tableau that will support and enable our teams to scale successfully.
Who you are:
You are passionate and data-driven. You have strong problem solving capabilities and are always learning and looking to apply new tools or insights to your analysis. You have a proven history of using data to structure analysis, test hypotheses, and drive business outcomes by focusing on the most relevant metrics. You don't mind rolling up your sleeves to do what it takes to come up with new solutions or ways for solving a problem at hand. And, you are comfortable working with multiple stakeholders across an organization and can communicate your results clearly and succinctly.
What you will do:
Manage metric-based business outcomes for Community Network, and associated reporting & analytics, that drive both financial performance as well as customer experience outcomes through effective benchmarking, KPI scorecards, and other related performance analytics
Create custom queries, through development of deep proficiency in APFM customer data, to inform reporting & analytics
Build automated reports that include prioritized stakeholder specification, with an eye toward scalability & efficiency
Present, interpret and clearly explain business results to stakeholders across our organization
Advise stakeholders on data requirements and abilities to ensure stakeholders are focused on highest priority areas that will drive outcomes for our business
Prioritize projects and requests and clearly communicate timeline expectations to various stakeholders
Incorporate our Values into each family, customer, and co-worker interaction
Required Skills and Competencies:
2+ years of analytical experience with technical (e.g., query proficiency, report building) and business reporting (e.g., KPI metric or benchmark building) proficiency
Proficiency in SQL and experience using business intelligence platform(s), preferably with Tableau experience
Outcome-oriented – thrives at translating target outcomes into measurable actions & reports, including presenting in PowerPoint, if needed
Ability to prioritize in a fast-paced environment
Ability to effectively communicate technical concepts to non-technical audiences
Strong communication skills with the ability to communicate effectively at all levels of an organization, including the C-Suite
About A Place for Mom
About A Place for Mom
A Place for Mom provides a valuable resource for families seeking senior care solutions for their parents. Since A Place for Mom was established in 2000, we have helped over a million families find senior care and housing options and have become the largest senior living referral service in the U.S and Canada.
Our service is completely free for families; our local Advisors are senior care experts in the markets they operate and know the care, properties, costs and reputation of communities available; in addition most Advisors are deeply experienced and have helped thousands of families find the right solution for their mom or dad. They will provide invaluable guidance to the family saving them time and providing confidence they are making the right decision in coordination and on behalf of their parent or loved one (all at no cost).
A Place for Mom is an equal opportunity employer committed to hiring and valuing a diverse work team. This policy of Equal Employment Opportunity applies to all applicants and employees, and to all aspects of employment, including recruitment, hiring, training, compensation, promotions, and treatment on the job, benefits, termination, and all other terms and conditions of employment.
Job Location(s) US-KS-Overland Park
Job ID 2021-6087
# of Openings 1
Category Hidden (37929)