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DEG Senior Account Manager in Overland Park, Kansas

At DEG, we embrace new ways of connecting with consumers—harnessing creativity, strategy, and technology to craft data-driven, creatively led, and customer-centric experiences that resonate at the point of greatest impact.

DEG is seeking a Senior Account Manager to support the Client Services team. The Senior Account Manager is responsible for overseeing and leading effective relationships across agency departments and industry relationships. The Senior Account Manager should interact with clients and internal partners as both an effective project manager and strategic partner who helps clarify and develop project objectives, identify challenges, and guides the creation of strategies and metrics for success.

Our Senior Account Managers are charged with understanding clients’ business objectives, business situations (including performance metrics, competitive landscape, industry trends and financial considerations), organizational structure and key contacts. They are responsible for crafting, articulating and delivering various digital strategies, tactics and solutions to advance client objectives. Senior Account Managers plan and lead tactical implementation for the day-to-day execution of projects working with multi-discipline internal teams to deliver on time, on budget and on target. By serving as a project owner they have the overall responsibility for the finished product/service and results that achieve client goals.

Additionally, the Senior Account Manager is a primary point of contact that aids in facilitating and expanding client relationships to more senior level roles within Client Services for activities related to marketing campaigns and programs for accounts that serve single and/or multi-channel clients with exposure and opportunities to collaborate on new business.

Senior Account Managers must identify opportunities for incremental growth. They should have a get-it-done mentality because a key component of this role is translating strategy to execution and being ultra-responsive. Working directly with the Supervisor or Account Director, they are responsible for ensuring success across all functional teams and overall client delivery. Financial responsibilities include tracking billing and expenses for the jobs and accounts managed. Candidates must be prepared for a fast-paced environment and be comfortable making decisions.

Our highly entrepreneurial, collaborative, and dynamic environment is the perfect place for smart, motivated people to make an impact. With competitive benefits and a dedication to work-life balance, we are also a great place to come work.

Responsibiliites

  • Communicate regularly with key client contacts and ensure operational excellence.

  • Manage existing client relationships and proactively manage client expectations.

  • Understand and communicate clients’ overall business requirements and strategic objectives to project teams.

  • Works alongside Strategic (Account) Planning and SMEs to apply research, data, analytics and insights to produce solid plans for key client objectives.

  • Review and analyze material relative to client needs including: industry trends in digital and client vertical(s), consumer research data, and competitive analysis.

  • Work with clients to document project needs and requirements.

  • Contribute to the creation of proposals and presentations to existing clients.

  • Create and maintain project documentation (e.g. meeting notes, status updates, timelines, scopes of work, memos, abstractions, etc.) as needed.

  • Facilitate internal and external client meetings and manage meeting summaries as needed.

  • Contribute to the generation of ideas and implementation of strategic marketing initiatives.

  • Stay current on processes and timelines to ensure projects progress in a timely manner.

  • Contribute to measurement and reporting processes for all assigned accounts.

  • Contribute to post project documentation, archiving, and ongoing analytics.

  • Financial management responsibilities include reviewing SOWs, projections and billing for accounts managed, monitor project revenue/budgets and resource requirements.

  • Identify client opportunities, issues, and other inflection points.

  • Regularly meets with and informs Supervisor and/or Director on status of projects.

  • Contribute to company innovation, knowledge base, and marketing/sales efforts.

Qualifications

  • Bachelor’s degree or equivalent in a related field.

  • 4-6 years of account management experience in the digital/interactive marketing/consulting environment preferred.

  • Working knowledge of CRM & Marketing Technology Platforms (Salesforce Marketing Cloud is a plus) and how the technology is applied to meet clients’ business needs.

  • Demonstrated experience managing multi-channel marketing campaigns and programs (hands-on ecommerce and email experience is a plus).

  • Demonstrated ability to work effectively with a variety of internal disciplines and business groups, including Client Services, Project Management, Creative, Relationship Marketing, Social Media, Demand Generation, Engineering, and Strategic Planning teams.

  • Detail-oriented, a strong communicator and an effective presenter with skills necessary to develop effective presentations.

  • Capacity and willingness to rapidly adapt, thrive, and multi-task in a highly dynamic workplace.

  • Demonstrated resourcefulness, strong work ethic, attention to detail, and self-motivation.

  • Positive, optimistic, and solution-oriented attitude.

  • Excellent interpersonal, writing, project management, research, presentation and analytical skills.

  • Experience in strategy development, documentation and business planning.

  • Ability to manage multiple projects simultaneously with no supervision.

  • Thorough understanding of current and emerging digital channels and technologies.

  • Ability to understand clients’ business models and extrapolate opportunities.

  • Ability to use a computer regularly and for long intervals.

  • Proficiency with business software (e.g. the Microsoft Office Suite - Word, Excel, PowerPoint, etc.).

  • Willing to travel as needed.

Benefits

  • Multiple health plan options, including supplemental insurance and pre-tax FSAs

  • Life insurance, AD&D, and short- and long-term disability plans with company-paid premium

  • Ample paid time off, holidays, and flex time

  • Fully paid leave for new parents, including maternity, paternity, and adoption leave with financial assistance

  • Additional paid-leave options, like military leave for active duty service members deployed to full-time service and disaster leave for those who experience a natural disaster affecting themselves or their immediate family

  • 401(k) retirement savings plan with auto-enrollment and a company-sponsored matching program

  • Bonus plans based on company and individual performance

  • Culture Club social events throughout the year

  • Free refreshments, including soda, juice, sparkling water, and Roasterie hot and nitro cold brew coffee in our company coffeehouse, as well as free on-tap and bottle beer for our weekly Beer:30

DEG is an equal-opportunity employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.

About DEG

Digital is in our DNA. Since our founding in 1999, DEG has become one of the fastest-growing agencies in the country. A member of Dentsu, we are a global, full-service digital experience agency crafting solutions that help national and global brands meet their business objectives. While other shops are now working to grow their digital presences, we were born here.

Our associates are always evolving and finding new ways to collaborate together to solve our clients’ toughest challenges. After all, at DEG the best idea wins—no matter where it comes from.

Here, you can grow and pursue your passions, prioritize your family, contribute to your community, and actively travel. Our “work hard, play hard” mentality provides everyone with a fun, casual work environment that embraces new and better ways of doing things, and new and better things to do for our clients. The result is consistently being named one of the best places to work.

The question you must now ask is: Are you ready to evolve?

ID: 2020-2034

External Company URL: http://www.degdigital.com/

Street: 6601 College Blvd.

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