Aerotek Revenue Specialist in Overland Park, Kansas
Resolve customer payment exceptions using a detailed problem solving matrix.
Expert level knowledge of various system tools is required to properly research customer remittance problems and identify receivables in the system to apply monies.
Provide support to the Cash Application Supervisor through consistent monitoring and audits of cash processing on the team.
Quality assurance and problem resolution constitutes 90% of the Payment Processing Specialist’s workday.
Maintain and offer improvement suggestions on daily, weekly, monthly productivity reports under the guidance of the area supervisor.
Determine the root cause of repeat customer payment exceptions and problems by analyzing remittance history, invoice history, customer receivables and payables, rate history, and shipment information.
Work with System Administrator, related departments, field, and our customer to avoid future payment exceptions.
Identify training opportunities for vendor employees and report those opportunities to the area supervisor.
Provide appropriate feedback and coaching to vendor employees as instructed by the area supervisor.
Contact customers as necessary to accomplish duties. Route and respond to phone, email and other inquiries.
Assist customers with the resolution of their payment exception issues through involving the necessary personnel and systems.
Ms Office Suite, Freight billing, Conflict resolution, Payment resolution, research analysis, Problem management
Top Skills Details:
Two (2) years of experience in transportation industry or revenue management.
Bachelor’s degree or equivalent educational background or work experience.
Experience in transportation industry.
High school diploma or equivalent.
Experience in PC applications and mainframe systems.
Effective verbal, written, and interpersonal communication skills.
Experience using MS Office applications (Word, Outlook, and Excel).
Additional Skills & Qualifications:
Knowledge of National Master Freight Classification and tariff publications.
College coursework in business, transportation, or computer sciences.
We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.