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Humana Organization Effectiveness Lead in Overland Park, Kansas


The Organization Effectiveness Lead optimizes the effectiveness of a company, business unit, or team. CenterWell Pharmacy Service Experience and Operations is seeking an experienced and dynamic Organizational Effectiveness Lead to support various programs and implementations. The position is part of a highly visible effort to bring our digital and omni-channel experience forward and ensure the organization is well prepared.


This role is remote.



  • Responsible for organizational readiness and shape awareness and readiness for change with key stakeholders and critical leaders across internal and external projects.

  • Assist the team with managing all aspects of change associated with the transformation of the organization to align with business processes, systems and technology. This includes oversight and leadership of all organizational change management project team activities.

  • Responsible for the development and implementation of change management strategies and the application of structured methodology and lead change management activities.

  • Leverage change management methodology, process, and tools to create a strategy to support adoption of the changes required by a project or initiative.

  • Enable the design, development, delivery, and management of key communications.

  • Assess the change impact and support communication efforts.

  • Drive faster adoption, higher ultimate utilization of changes, and proficiency with the changes that impact those who must use the changes in their daily work.

  • Coordinate efforts with other specialists as required to deliver on project goals.

  • Integrate change management activities into the project plan.

  • Evaluate and ensure user readiness; Manage stakeholders; and Track and report issues to project management, stakeholders, and technical teams.

  • Define and measure success metrics and monitor change progress.

  • Support change management at the various organizational levels

Skills And Qualifications

  • Bachelor's degree in Business Management, Business Administration or Organizational Management with 3 Years of progressive experience in project management with focus on change management.

  • Experience with and knowledge of change management principles, methodologies, and tools

  • Experience acting as a coach for leaders, project manager (s), technical team(s), and non-technical user (s) to provide recommendations and coaching in change management activities and prioritization to fulfill goals.

  • Experience conducting change management assessments.

  • Experience Identifying, analyzing, and preparing risk mitigation tactics.

  • Exceptional communication skills, both written and verbal.

  • Ability to clearly articulate messages to a variety of audiences

  • Ability to establish and maintain strong relationships.

  • Problem solving and root-cause identification skills.

  • Able to work effectively at all levels of an organization.

  • Must be a team player and able to work collaboratively with and through others.

  • Acute business acumen and understanding of organizational issues and challenges.

  • Familiarity with product management approaches, tools, and phases of the project lifecycle.

Required Qualifications

  • 3 years of progressive experience in project management with focus on change management.

  • Bachelor's degree in Business Management, Business Administration, Organizational Management.

  • Desired Skills And Qualifications

  • Certified Change Management Professional (CCMP) Certification a plus

  • Prior work experience supporting call centers

  • Master's degree

Additional Information

Interview Format:

As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called Modern Hire to enhance our hiring and decision-making ability. Modern Hire allows us to quickly connect and gain valuable information for you pertaining to your relevant skills and experience at a time that is best for your schedule.

If you are selected, you will receive correspondence inviting you to participate in a Modern Hire assessment. You will have a set of questions and you will provide responses to each question. You should anticipate this to take about 15 - 20 minutes. Your answers will be reviewed and you will subsequently be informed if you will be moving forward to next round.

Alert: Humana values personal identity protection. Please be aware that applicants selected for leader review may be asked to provide a social security number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions to add the information into the application at Humana's secure website.

According to Humana's COVID-19 policy, vaccination and masking is required regardless of vaccination status (with exception for eating and drinking) for associates working in a clinical setting where patients receive care (e.g., pharmacy retail locations, clinics, home care). The policy only requires the primary series alone (first and second vaccine). Boosters are encouraged, but not required. Associates have the option to request an accommodation for medical, religious or other personal needs.

Please note: Some areas of our business, such as the Primary Care Organization including CenterWell, Conviva, Kindred at Home, onehome, SeniorBridge, Neighborhood Centers, Pharmacy Distribution Centers and others, may be required to adhere to federal, state or local or additional workplace guidelines.

Scheduled Weekly Hours


Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website.