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A Place For Mom Move-In & Billing Coordinator in Overland Park, Kansas

Overview

THE POSITION

Based in Overland Park, the Move-In & Billing Coordinator will be responsible for providing superior Tier I Customer Support to senior living providers in the US & Canada who are A Place for Mom customers. The Move-In & Billing Coordinator books move-ins, gathers necessary information for billing and processes the information in the Charges Platform to enable the finance team to generate timely and accurate invoices.

The Move-In & Billing Coordinator plays a key role in helping A Place for Mom grow and maintain a strong and healthy portfolio of community customers through their ability to provide excellent customer service and support while gathering billing information, booking move-ins, identifying customer concerns, and escalating those concerns to the appropriate team while adhering to our company values.

Responsibilities

Who you are:

The ideal candidate is a customer service focused team player that thrives in a fast paced environment, pays attention to details, and demonstrates excellent organizational skills.

What you will do:

  • Provide excellent customer service while communicating with community customers via phone and email to gather information for billing and move-in purposes.

  • Confirm sales and validate rates in a timely manner

  • Identify customer concerns and escalate those concerns to the appropriate team.

  • Prepare and format reports in Microsoft Excel and Goggle Sheets for customers with multiple invoices and send clear, detailed written correspondence to the customer.

  • Format and upload reports from organizations into the Charges Platform for processing.

  • Document all activities and tasks in the Charges Platform.

  • Update customer contact information in the CRM.

  • Work across multiple internal teams including finance and account management teams to address customer needs.

Qualifications

R equired Skills and Competencies:

  • Skilled at communicating professionally and succinctly with customers both over the phone and through email.

  • Ability to initiate high volume of outbound calls to confirm move-ins with customers

  • Highly organized and efficient; able to independently manage their time in a fast pace environment.

  • Extremely dependable and willing to take responsibility

  • Expert at prioritizing multiple responsibilities while meeting or exceeding key performance indicators.

  • Capability to exercise sound discretion and make sound independent decisions, within general policy, procedural and legal guidelines.

  • Adequate computer skills necessary, including Microsoft Excel and Google suites.

  • Bachelor’s degree preferred

Job Location(s) US-KS-Overland Park

Job ID 2022-7308

# of Openings 1

Category Hidden (37928)

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