Job Information
A Place For Mom Move-In & Billing Coordinator in Overland Park, Kansas
Overview
THE POSITION
Based in Overland Park, the Move-In & Billing Coordinator will be responsible for providing superior Tier I Customer Support to senior living providers in the US & Canada who are A Place for Mom customers. The Move-In & Billing Coordinator books move-ins, gathers necessary information for billing and processes the information in the Charges Platform to enable the finance team to generate timely and accurate invoices.
The Move-In & Billing Coordinator plays a key role in helping A Place for Mom grow and maintain a strong and healthy portfolio of community customers through their ability to provide excellent customer service and support while gathering billing information, booking move-ins, identifying customer concerns, and escalating those concerns to the appropriate team while adhering to our company values.
Responsibilities
Who you are:
The ideal candidate is a customer service focused team player that thrives in a fast paced environment, pays attention to details, and demonstrates excellent organizational skills.
What you will do:
Provide excellent customer service while communicating with community customers via phone and email to gather information for billing and move-in purposes.
Confirm sales and validate rates in a timely manner
Identify customer concerns and escalate those concerns to the appropriate team.
Prepare and format reports in Microsoft Excel and Goggle Sheets for customers with multiple invoices and send clear, detailed written correspondence to the customer.
Format and upload reports from organizations into the Charges Platform for processing.
Document all activities and tasks in the Charges Platform.
Update customer contact information in the CRM.
Work across multiple internal teams including finance and account management teams to address customer needs.
Qualifications
R equired Skills and Competencies:
Skilled at communicating professionally and succinctly with customers both over the phone and through email.
Ability to initiate high volume of outbound calls to confirm move-ins with customers
Highly organized and efficient; able to independently manage their time in a fast pace environment.
Extremely dependable and willing to take responsibility
Expert at prioritizing multiple responsibilities while meeting or exceeding key performance indicators.
Capability to exercise sound discretion and make sound independent decisions, within general policy, procedural and legal guidelines.
Adequate computer skills necessary, including Microsoft Excel and Google suites.
Bachelor’s degree preferred
Job Location(s) US-KS-Overland Park
Job ID 2022-7308
# of Openings 1
Category Hidden (37928)