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T-Mobile Mobile Expert, Virtual Retail - Overland Park, KS - $1K Sign-On Bonus! in Overland Park, Kansas

This position is eligible for $1,000 sign-on bonus after 90 days of employment. *Limited time only*

As part of the T-Mobile Virtual Retail Team, you deliver award-winning Customer Service, and we want your compensation to reflect that! T-Mobile ensures that all VR employees earn at least $20/hour, inclusive of base pay and incentives, with the opportunity to earn more! In fact, our Mobile Experts earn an average of $28/hour—that’s more than $50,000 per year for our Full Time Role. Add to that an $1,000 stock grant, tuition assistance, and other financial, health and lifestyle perks, and your total rewards package is worth even more. Child care subsidy, free college tuition, special discounts on employee phone plans, employee stock program and more!

How are we putting you first?

• Health Benefits

• 3.5 weeks of vacation

• Tuition Assistance: We fully foot the tuition bill at five online universities (FT only)

• $1,000 TMUS Stock for every employee every year

• Employee Stock Purchase Program

• Community Involvement

• 75% off your T-Mobile phone plan

• 3 weeks fully paid parental leave

• Up to $2400/yr. for childcare expenses

You must currently reside in the Kansas City Metro area or be planning a move to Kansas City in order to be considered for this position.

At T-Mobile, we strongly encourage everyone, including people of color, veterans, military spouses, individuals with disabilities, lesbian, gay, bisexual, transgender, queer and non-binary people, and parents to apply. We are an equal opportunity employer and welcome everyone to our team. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

Under current COVID 19 conditions, there may be temporary work from home. As we progress positively through the Pandemic, all Virtual Mobile Experts will be required to return onsite to our Overland Park, KS campus location. We plan to return to the office for the 2022 year, and all employees will need to be able to work onsite

Sales, Inside Sales, Chat, Call Center, Customer Service, Customer Support

As a Mobile Expert, Virtual Retail, you are a wireless sales and communications solutions expert. You don’t just make a sale, you make a connection that improves the lives of your customers! Answer chat communications from T-Mobile website and other virtual platforms to include moving the conversation to a phone call if needed. Help our customers Move Forward with the right device at the right price through an awesome solution.

We’re passionate about delivering outstanding customer experiences. That’s why we need you. You’ll be a consultant, with a proficiency in analyzing customers’ needs. Identify and customize the whole package of wireless/voice/data products and services. It’s a team that values an awesome sale done right by nice and effective consultants. They’re specialists in uncovering our customers’ needs and have a passion to educate, demonstrate and recommend device and service solutions. They Do It the Right Way, meeting performance targets including sales, customer experience, and quality of sale metrics.

What you’ll do in your role.

  • Selling and serving to our customers, while providing a flawless customer experience and building customer dedication

  • Consistently uses digital tools in interactions and on-boarding

  • Completes training on T-Mobile experiences, new skills and processes, knowledge of systems, new products and reference resources

  • Sales Skills In New Customer Acquisition, Including Results-Oriented Drive And Confidence For Success

  • Support team initiatives and create an inclusive environment

The experience you’ll bring.

  • 12 Months Of Customer Service And/Or Sales Experience, Retail Environment Preferred

  • 12 Months Multi-Tasking And Navigating Between Windows Systems. Troubleshooting And understanding of IoT. Computer Hardware Proficiency.

  • Okay. You’ve seen what we’re looking for and you’re up to the challenge.

  • Serious growth potential for your career!

  • This is the opportunity to do something special and join a company revolutionizing the wireless industry. And we couldn’t do it without someone like you. So, what do you say? Isn’t it time you explored what could become the career move of a lifetime? We invite you to apply today!

  • At least 18 years of age

  • Legally authorized to work in the United States

  • High School Diploma or GED

  • T-Mobile requires all employees in this position to be fully vaccinated for COVID-19 prior to starting work. The CDC defines “fully vaccinated” as two weeks after the second dose for Pfizer and Moderna, and two weeks after the single dose of Johnson & Johnson. T-Mobile will require proof of vaccination and consider requests for exemption from this requirement during the offer phase as a reasonable accommodation for medical reasons or sincerely held religious beliefs where the accommodation would not cause T-Mobile undue hardship or pose a direct threat to the health and safety of others.

Position details

Req ID: 188165BR

Department: Retail

Travel Required: No