Cigna Medicare-Pharmacy Technician Part D in Overland Park, Kansas
Pharmacy Technician - Medicare Stars Program
Location: This role will start remote then move to onsite in one of the following office locations: Nashville, TN, Atlanta, GA, Birmingham, AL, Houston, TX, Doral, FL, Bloomfield, CT, Wilmington, DE, Overland Park, KS, Charlotte, NC
What will I be doing?
The Pharmacy Technician in the Stars Pharmacy Call Center will work within the Part D Medication Adherence area of the Cigna Medicare Stars department. The Star rating system was developed by the Centers for Medicare & Medicaid Services (CMS) to measure the quality of care delivered by a health plan. This call center role performs telephonic outreach to Cigna Medicare customers, pharmacies and providers for the purpose of addressing prescription medication adherence. You will be responsible for assisting customers to obtain prescribed medications, determine barriers to medication adherence and working to overcome those barriers by working with the clinical pharmacy team, physicians, and resources within the Medicare Health Plan.
Primary Responsibilities include but are not limited to:
Telephonic outreach to members, pharmacies and providers.
Will work in a call queue where productivity and quality are monitored.
Meet service level goals (call quality, daily/weekly call performance expectations).
Maintain member privacy by strictly adhering to HIPAA regulations.
Answer complex telephonic questions from customers while ensuring a high level of customer service and maximizing productivity with minimum downtime.
Handles customer correspondence, complaints, and inquiries.
Will keep track of issues and timelines, research and resolve complex issues, and compile required documentation for daily activities.
Must maintain a professional, customer-centric demeanor at all times.
What’s in it for me?
An ability to make a positive impact in the lives of our customers!
Great team environment! We have fun and get our work done too!
Potential to work from home up to two days per week with proven high performance.
Professional and personal development opportunities.
A working environment that embraces diversity.
What do I need for this position?
Pharmacy Technician license, current required
Certified Pharmacy Technician (CPhT), national certification from PTCB or NHA required
High School Diploma Required
Minimum of one year of experience in a retail pharmacy, Pharmacy Benefit Management (PBM) or Health Plan setting required.
Experience in and a passion for delivering excellent customer service.
Strong computer skills (will be simultaneously talking on the phone, toggling between multiple open Internet windows, software programs, Word and Excel).
Self-motivator with strong organizational skills, attention to detail, and exceptional time management skills.
Superb active listening skills, able to work in a dynamic, fast paced team environment.
Effective written and oral communication skills.
What would be nice to have?
Experience working in a call center
2+ years of experience in a retail pharmacy, Pharmacy Benefit Management (PBM) or Health Plan setting
8:30am – 5:00pm CST Monday thru Friday. No weekends, holidays.
This role is Flex which allows most work to be performed at home. Employees must be fully vaccinated if they choose to come onsite.
Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you’ll enjoy meaningful career experiences that enrich people’s lives. What difference will you make?
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.