Job Information
Sirius Computer Solutions Manager-Infrastructure Services in Overland Park, Kansas
Description
Position Summary
The primary purpose of this position is to lead a team of engineers in providing end-to-end delivery support for infrastructure solutions architecture, design, case management and service delivery.
Primary Duties & Responsibilities
Client Support
Effectively support customers, assigning engineers as appropriate
Prepares the team for an engagement by onboarding them to the client, and then establishing a regular cadence of communication with the entire Sirius team at the account
Sets clear goals and expectations for client service delivery for the program and recognizes high performance
Conducts client and/or engagement onboarding meetings to review the SOW, define engagement roles and provide a high-level perspective of the interrelationship of roles to the outcomes planned
On a regular basis, calls on major customers to discuss active opportunities and ensure success:
Seeks win-win solutions
Negotiates with the client when there is disagreement over a change order, deliverable or invoice
Develop business cases to justify changes in scope or requirements and present change orders to clients
Consistently monitors financials and scope for negative trends across a program and proactively addresses any issues
Restructures work and/or reallocates resources to respond to changing dynamics within a project or program
Systematically reviews progress to ensure timelines are adhered to, milestones are met and value is added
People Development
Manages a team of engineers to assign resources with the appropriate skills to support requests
Delegates and assigns work to match the skill level with the task
Provides structured "apprentice learning" to further staff development
Leads cross-functional teams
Creates and maintains development plans
Ensures team members participate in relevant training opportunities
Provides timely and actionable feedback to team members
Coaches and mentors others both formally and informally to position them for success
Recruits and selects new team members based on company growth plans and/or skill needs
Attracts talented professionals to Sirius
Supports efforts to integrate new hires to better ensure their success
Develops and maintains a good working environment for the team:
Creates a positive impact on Sirius culture through demonstration of values and core competencies
Supports employee engagement initiatives within Sirius
Recognizes and rewards individual and team effort
Supports behaviors that contribute to a constructive culture, recognizing their positive impact on business performance
Creates an environment of honesty and transparency in order to foster a culture of motivation and support
Leadership
Prepares information for management regarding opportunity status and reviews any challenges:
Shares client feedback with appropriate Sirius stakeholders to continuously improve our solutions and implementations
Conducts peer reviews at the client, to obtain feedback on Sirius’s performance
Incorporates feedback from peer reviews to recognize good performance and address performance gaps
Leads and motivates engineering staff through coaching, mentoring, and performance management practices:
Promotes adherence to standard operating procedures
Addresses employee concerns and issues in a timely manner to aid in employee retention
Engages in difficult conversations that lead to productive results and improved working relationships
Maintains high ethical and professional standards and takes appropriate action to stop unethical and/or unprofessional behavior by others to protect our personal and professional brand
Leads the teams' adherence to security, compliance, ethics and human resource policies
Sets clear achievable goals and put necessary metrics and milestones in place to monitor and ensure progress:
Sets goals and objectives for the engineering team to meet, which may consist of utilization, education, and skill development
Review with the engineers to ensure they are working towards those goals
Works with peer engineering managers to ensure seamless handoff of projects and accurate information flow between pre and post sales
Financial Management
Works with Accounting and Services Operations personnel to ensure accurate resource accounting
Employs a holistic view of the client and develop long-term strategic account plans utilizing Sirius tools and methods
Leads the identification and qualification of client opportunities in order to expand our footprint at the client
Stays informed of the client's ongoing market performance and business
Applies an understanding of engagement economics and how Sirius makes money to the pricing and staffing of engagements
Conducts periodic business reviews with Sirius leadership
Monitors engagement pipeline, accurately forecasting and communicating resource requirements for opportunities expected to close during the next 90 days
Business Development & Growth
Ensures certification requirements are met for all engineers and vendor product lines
Understands what requirements are needed to be met to be certified and able to perform work for customers
Ensures proper shadowing opportunities have occurred as needed
Develops and maintains relationships with local vendors
Schedules meetings with local vendors to discuss challenges, what’s working and opportunities
Introduces Sirius engineers to engineers that work for local vendors
Position Requirements
Basic Qualifications
Bachelor’s degree in Computer Science, Management Information Systems, Information Technology, Engineering, Mathematics or a related field
At least eight (8) years’ experience developing and implementing complex IT infrastructure solutions, to include at least three (3) years’ experience leading IT infrastructure engineering teams in a consulting environment
Experience with leading a team of engineers enacting coaching and mentoring practices
Other Position Requirements
Demonstrated track record integrating different vendor offerings to deliver end-to-end technology solutions which include storage, servers, networking, and software
Demonstrated ability to deal with novel problems from different perspectives and from different levels
Demonstrated ability to analyze and understand unique and/or complex workflow and processes, and develop innovative approaches
Demonstrated skills in organization and detail orientation
Demonstrated ability to manage multiple projects simultaneously and to resolve scheduling and other conflicts in order to meet all deadlines
Demonstrated leadership experience and ability to motivate a team to realize the vision of the organization
Demonstrated communication and presentation skills
Demonstrated experience being responsible for accountability of tasks, deadlines, customer requirements and profitability
Preferred Qualifications
Demonstrated experience with design, development, and deployment of IT solutions using industry or vendor-specific methodologies and techniques
Master’s degree in Computer Science, Business, Engineering, or a related field
Relationships within the IT manufacturing industry, particularly with Citrix, Cisco, Dell, EMC, HDS, IBM, NetApp, Nutanix, and/or
Experience with storage devices and technologies to include disk subsystems, tape libraries, storage area networks (SAN), storage virtualization, storage replication technologies, backup and recovery strategies and other storage-related architectures and solutions
Experience with application, desktop, and server virtualization technologies
Data Privacy and Security
All Sirius employees are responsible to safeguard the information and information systems that they use or handle in the execution of their duties. Employees are obligated to know and perform their duties in accordance with Sirius policies, standards, and procedures related to security and report security violations to the appropriate Sirius authority.
Participate at hire and annually in the Information Security Awareness training as well as other required training identified by the Human Resources department. Other data privacy and data security related regulatory training may be required based on your role or assignment
Essential Functions
The position exists to lead the provision of consulting solutions to customers, and as such requires the ability to travel to and from customer sites, and interact with customers and team members on an ongoing and regular basis
The above primary duties, responsibilities, and position requirements are not all inclusive.
Sirius is an equal opportunity employer that values diversity. As a government contractor, Sirius takes affirmative action to employ and advance in employment qualified women, minorities, individuals with disabilities, and protected veterans; maintains a drug-free workplace; and participates in E-Verify.
Competencies
Directs Work - Provides clear direction and accountabilities. Delegates and distributes assignments and decisions appropriately. Monitors progress by maintaining dialogue on work and results. Provides appropriate guidance and direction based on peoples' capabilities. Intervenes as needed to remove obstacles.
Develops Talent - Places a high priority on developing others. Develops others through coaching, feedback, exposure, and stretch assignments. Aligns employee career development goals with organizational objectives.
Drives Engagement - Structures the work so it aligns with people's goals and motivators. Empowers others. Makes each person feel his/her contributions are important. Invites input and shares ownership and visibility. Shows a clear connection between people's motivators and the organizational goals.
Collaborates - Works cooperatively with others across the organization to achieve shared objectives. Represents own interests while being fair to others and their areas. Partners with others to get work done. Credits others for their contributions and accomplishments. Gains trust and support of others.
Communicates Effectively - Is effective in a variety of communication settings: one-on-one, small or large groups, among diverse styles and position levels. Attentively listens to others. Adjusts to fit the audience and the message. Provides timely and helpful information to others across the organization. Encourages the open expression of diverse ideas and opinions.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)