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UPS Lead Agent, UPS Express Critical in Overland Park, Kansas

UPS Supply Chain Solutions is seeking a Senior Solutions Representative to support the Express Critical product and impact the organization by working in a lead capacity, providing instruction and guidance to lesser experienced employees to ensure customer solutions are met.

Duties and Responsibilities include but not limited to the following:

  • Problem solving, critical thinking and attention to detail.

  • Proficient in providing solutions for domestic air and surface, international and the majority of the following service offerings; Domestic Charter, International Charter, High Value High Risk, Domestic and International Hand Carry, Inside Precision, and other highly specialized product offerings.

  • This position will be the subject matter expert for one specialized service offering in the workgroup.

  • Act as primary customer contact regarding service quality, communication and resolution of service issues while aiding in development and growth of business.

Knowledge and Skills:

  • A thorough understanding of all functions of own work unit, and specific knowledge of company's operations, methods and procedures.

  • High level of concentration and excellent communication skills are necessary.

  • Proficient, creative, regular and frequent use of one or more software package(s) and web-based programs.

  • Judgment and independent initiative is required to identify, adapt and apply approaches to solve problems.

  • Considerable judgment is required to interpret policy.

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law


Category: Operations, Information Technology, Full Time, Professional

Requisition Number: 266709

Location: Overland Park,Kansas