UPS Lead Agent, UPS Express Critical in Overland Park, Kansas
UPS Supply Chain Solutions is seeking a Senior Solutions Representative to support the Express Critical product and impact the organization by working in a lead capacity, providing instruction and guidance to lesser experienced employees to ensure customer solutions are met.
Duties and Responsibilities include but not limited to the following:
Problem solving, critical thinking and attention to detail.
Proficient in providing solutions for domestic air and surface, international and the majority of the following service offerings; Domestic Charter, International Charter, High Value High Risk, Domestic and International Hand Carry, Inside Precision, and other highly specialized product offerings.
This position will be the subject matter expert for one specialized service offering in the workgroup.
Act as primary customer contact regarding service quality, communication and resolution of service issues while aiding in development and growth of business.
Knowledge and Skills:
A thorough understanding of all functions of own work unit, and specific knowledge of company's operations, methods and procedures.
High level of concentration and excellent communication skills are necessary.
Proficient, creative, regular and frequent use of one or more software package(s) and web-based programs.
Judgment and independent initiative is required to identify, adapt and apply approaches to solve problems.
Considerable judgment is required to interpret policy.
UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law
Company: UNITED PARCEL SERVICE
Category: Operations, Information Technology, Full Time, Professional
Requisition Number: 266709
Location: Overland Park,Kansas