Zurich NA IT Service Delivery Consultant in Overland Park, Kansas
IT Service Delivery Consultant
Zurich is currently searching for an IT Service Delivery Consultant to work on our IT Services team. This position will be out of our Overland Park Office.
IT Services manages day-to-day IT infrastructure service for Zurich North America on a national scale, in partnership with our global partners and both our internal customers and our external suppliers and in accordance with contract requirements, SLAs, and internal agreements.
The IT Service Delivery Consultant applies technical and operational knowledge to deliver effective IT Services that meet the day-to-day needs of the business. In addition, the IT Service Delivery Consultant will be expected to work proactively to identify and strengthen service capabilities at the technical and business process levels.
Responsibilities may include, but are not necessarily limited to, the following:
Provides insight and analysis that support effective operational delivery of core IT Services to all business partners within the ZNA Transaction Solutions application service provider (ASP) organization
Manages intake request tickets from submission to final resolution
Analyzes intake requests and facilitates process to gather/define configuration requirements
Facilitates meetings with business and technical teams to gather, document and understand business needs, project scope and requirements
Collaborates with peers, suppliers, and business partners (internal and external)
Monitor systems availability/performance and takes adequate actions for problem prevention in own area of responsibility.
Supports business projects in planning stages to support consistent implementation within existing (planned) infrastructure.
Understands service improvement objectives and uses defined KPI’s to measure performance
Business Travel, as required
Extended Hours during Peak Periods/Shift Work/Holiday Work, as required
Regular Predictable Attendance
Visibility in the Office, as required
Bachelors degree and 3 or more years of experience in the Information TechnologyOR
Zurich Cybersecurity Technician Apprentice, including Associate Degree and 4 or more years of experience in the information technology area. OR
High School Diploma or Equivalent and 5 or more years of experience in the information technology areaAND
MS Office experience
Knowledge of information technology operations
Knowledge of Finance and Insurance Operations area
Experience working with IT demand management ticketing systems and processes
Experience with monitoring systems and troubleshooting concepts
Experience in building and managing stakeholder relationships
Collaborating in team environment
Excellent communication skills
Strong analytical skills
Customer service experience
Strong verbal and written communication skills
As a condition of employment at Zurich, employees must adhere to our COVID-related health and safety protocols ( https://www.zurichna.com/careers/faq ), including, without limitation, a requirement that employees attest as to their vaccination status with a YES/NO, and upload proof of vaccination status, or a negative COVID test result when applicable, to a third-party vendor. These protocols are continuously re-evaluated and the requirements may change at any time.
A future with Zurich. What can go right when you apply at Zurich?
Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 150 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please clickhere (https://www.zurichna.com/careers) to learn more.
As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers’ expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vet
Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.
Location(s): AM - Overland Park
Remote Working: Hybrid
Schedule: Full Time
Linkedin Recruiter Tag: #LI-RD1