Kelly Services Helpdesk/Desktop Support Analyst (Tier 2) - Overland Park, KS in Overland Park, Kansas
PLEASE NOTE: Must be legally authorized to work in the U.S. for any employer without sponsorship.
Kelly Services is hiring a Helpdesk/Desktop Support Analyst (Tier 2) to join their team for a top telecommunications company in Overland Park, KS. Below are the details and required skills. For immediate consideration, please email your resume directly to: firstname.lastname@example.org as well as apply online.
Desktop Client Support Analyst II
12 Months (contract – W2)
Pay Rate: $22.85/hour W2
SCOPE OF WORK:
Desktop Support Analyst II is responsible for providing first level support to users of various desktop applications such as Microsoft. Ability to multi-task and support high level of trouble shooting user issues via telephone and remote applications:
Bachelor’s degree or equivalent.
3-4 years related work experience.
Sprint phone not required.
Operates IT help desk and Phone Support. Screens, refers and diagnoses complex, unique internal inquiries and work requests as they relate to maintenance of personal computers and related systems. May prepare help desk incident reports and assist in hardware and software evaluation.
Must be willing to work any shift between 7am and midnight, including weekends. This position is located solely at the Sprint Campus in Overland Park.
Additional Position Information:
The ESC Helpdesk provides tier 1 level support for all Sprint lanes of business as well as support for outside sales and vendor call centers. This position will cover many roles on the team including technical and project support.
This position provides technical support for customers via tickets, chat, and or telephone and is responsible for diagnosing, troubleshooting, and repairing computer systems, software, or networked and/or wireless systems. Responds to situations where first-line support has failed to isolate or fix problems in malfunctioning equipment or software. Support key technical areas of the team including but not limited to Voice, Network, Call Center, Retail, and standard break fix troubleshooting, investigation, and repair. May be required to prepare and deliver knowledge documentation and training activities. Will be required to participate in process improvements, projects, and status meetings. Owns and provides ongoing status, deliverables and deadlines as necessary.
Experience in supporting desktop, application, network, operating system, and Microsoft Office applications.
Familiarity with Windows 7, 10, iPad, iPhone and Android devices.
Proven ability to communicate (verbally, written) complex, technical information and decisions to a varied audience.
Familiarity with the IT Service Manager Tool.
As a Kelly Services employee, you will have access to numerous perks, including:
Exposure to a variety of career opportunities as a result of our expansive network of client companies.
Career guides, information and tools to help you successfully position yourself throughout every stage of your career.
Access to more than 3,000 online training courses through our Kelly Learning Center, including accredited courses to obtain IT certifications, as well as PDU-approved courses.
Group-rate insurance options available immediately upon hire.*
Refer a friend!
*Available for purchase and administered by a designated third-party vendor. (33.14/22.85)
Why Kelly ® ?
As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what’s next is what we’re all about. We know what’s going on in the evolving world of work—just ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.
About Kelly ®
At Kelly , we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.
Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.