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SelectQuote Helpdesk II in Overland Park, Kansas

Founded in 1985, SelectQuote provides solutions that help consumers protect their most valuable assets: their families, health and property. The company pioneered the model of providing unbiased comparisons from multiple, highly rated insurance companies allowing consumers to choose the policy and terms that best meet their unique needs. Two foundational pillars underpin SelectQuote's success: a strong force of highly trained and skilled agents, who provide consultative needs analysis for every consumer, and proprietary technology that sources and routes high-quality leads. The company has three core business lines: SelectQuote Senior, SelectQuote Life and SelectQuote Auto and Home. SelectQuote Senior, the largest and fastest-growing business, serves the needs of a demographic that sees 10,000 people turn 65 each day with a range of Medicare Advantage and Medicare Supplement plans.

Job Summary:

This position is responsible for hardware and software troubleshooting and support. This position will require an “on the job” supervised training period.

Essential Functions:

  • Can perform all functions from Help Desk Level I

  • Escalation contact for Help Desk Level I

  • Solve computer related problems, troubleshooting hardware and software issues.

  • In charge of generating helpdesk tickets in ticketing system and assigning the tickets out to team members to match member's technical abilities

  • Phone and In house application tester

  • Building and setup of new in house or remote employee computer systems including software operating systems, security updates and virus software

  • Building and set of WFH kits for agents transition to a home based role

  • Assist in monitoring networked computer equipment

  • Assist in the implementation and maintenance of the computer telephony interface environment

  • Departmental moves

  • Excellent understanding and ability to troubleshoot SelectCare and all other software used.

  • Assist in monitoring networked computer equipment

  • Ability to help team members with questions and lead others with troubleshooting ideas.

  • Will add users in Active Directory

  • Management of reporting access level for employees

  • Management of AVI systems

  • Contact 3rd party support with precise questions

Knowledge, Skills, and Abilities:

  • In-depth knowledge of Microsoft applications

  • In-depth knowledge of PC's and operating systems

  • Ability to gain knowledge and understanding of internal software

  • Works well under pressure

  • Excellent oral and written communication skills

  • Good interpersonal skills

  • Able to build solid customer relationships

  • Team player

Training and Experience:

  • High school degree required and Bachelor's degree desirable

  • Working knowledge and experience with PC imaging

Benefits:

It's an exciting time to join SelectQuote. We became a publicly traded company in 2020 with the first 100% virtual IPO (non-biotech) in American history. We have also been recognized nationally on the 2021 Top Workplaces USA list and by the Kansas City Business Journal as a 2020 Best Places to Work honoree.

Full-time employees are eligible for medical, dental, vision, voluntary short-term disability, company-paid long term disability, company-paid life insurance and accidental death & dismemberment (AD&D), 401(k) + company match and 100% vesting after 4 years, discretionary profit sharing, employee stock purchase program (espp), paid time off, floating holidays, paid maternity leave, paid parental bonding leave, tuition reimbursement, jury duty pay, work from home stipend, and other paid leaves vary based on work location.

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