Kansas Works Jobs

Learn what makes QTS a unique place to grow your career! (https://vimeo.com/727409140/ff26de87d4)

WHO WE ARE:

Our life is a digital life, filled with streams of information flowing ceaselessly. Every click, every swipe, every interaction connects us. But where does all that information go? Enter the world of data centers.

“Data centers are experiencing once-in-a-generation demand growth, driven by cloud adoption and the AI revolution,” Jon Gray, President & COO of Blackstone.

In the fast-paced world of data, QTS is dedicated to leading the industry in a thoughtful and intentional way. At QTS, we are Purpose Driven and moving communities forward.

At QTS, we believe that how we deliver our services is equally as important as the service we deliver. Our people play a vital role in our company’s culture, innovation and growth, and we are deeply committed to those who affect or are affected by our business. Our people are knowledgeable, resourceful, innovative self-starters, and can accomplish great things when working together. That is why QTS is Powered by People!

WHO YOU ARE:

You will provide concierge level, white glove support to QTS executives. You must be able to quickly troubleshoot and remediate IT and Audio-Visual related issues for QTS executives. You will identify IT trend analysis and partner to institute programmatic and continuous improvement. You will be required to travel up to 50% with QTS executives to various QTS locations as well as weekend and evening on-call availability. You have a unique mix of soft skills and technical skills to provide world class support to QTS’ Executives.

RESPONSIBILITIES, other duties may be assigned

· Provide timely and effective IT support and troubleshooting for QTS Executives both remotely and on-site

· Act as a technical point of contact for QTS Executives to resolve issues while maintaining professionalism and courtesy

· Install, configure and maintain hardware, software and network systems for QTS executives, including laptops, mobile devices, printers, video conferencing and other activities as needed

· Collaborate with QTS Enterprise IT, Technology Operations Engineering, and Infosec on programmatic and continuous improvements, driving efficiencies

· Hands-on management, administration, and troubleshooting of Office 365 and other applications in use

· Partner with Information Security to deploy and manage security tools, policies, and enhancements and operate in accordance with established policies and compliance frameworks for Executive devices and systems

BASIC QUALIFICATIONS

· Bachelor’s degree or equivalent professional experience

· Experience supporting C-Suite (or equivalent) executives for IT support needs

· Six or more years of progressive IT experience in systems administration/engineering roles at an enterprise level

· Experience troubleshooting Apple devices (iPhone, iPad, and Macbooks)

· Five or more years in an Office 365 engineering role or equivalent Microsoft cloud services experience, and possess the following technical skills: O365 Conditional Access / ADFS, Exchange

Online, M365 Defender Advanced Threat Protection (ATP), Azure AD, MFA (e.g. RSA, Duo), and MDM (e.g. WorkspaceOne, InTune)

· Strong knowledge and skills in Windows and Mac operating systems

· Intermediate level AV experience

· Strong understanding of general IT security and network/cloud computing concepts

· Familiarity with Microsoft scripting languages (VB Script, PowerShell, etc.)

PREFERRED QUALIFICATIONS

· Five or more years of experience in a Windows systems engineering role supporting Active Directory, and Exchange online environments

· Cisco Webex Audio Visual expertise (Room kits, Touch 10, Codecs, etc.)

· MTR (Microsoft Teams Rooms) Audio Visual expertise

· Applicable Microsoft certifications, such as MCSA, MCSE, M365 Certifications

· Information Security certifications, such as CISSP, CISA, CEH, SecurityKNOWLEDGE, SKILLS, AND ABILITIES

· Excellent communication, interpersonal, and customer service skills. Executive level.

· Able to maintain composure in stressful situations

· High level of professionalism, discretion, and confidentiality, and the ability to handle sensitive and confidential information

· Proactive, self-motivated, detailed oriented, and the ability to work independently and as part of a team

· History of solving multi-faceted complex problems

· Proficiently convey technical requirements and concepts to both technical and non-technical audiences.

· Ability to create supporting documentation, communicate effectively with clients, vendors, colleagues.

· Thrive independently in an environment where documentation and documented procedures may not exist

· Able to provide thought leadership based on best practices and mentorship for less experienced team members

TOTAL REWARDS

· This role is also eligible for a competitive benefits package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; tuition assistance; parental leave; military leave assistance; QTS scholarship for dependents; wellness program, and other company benefits.

· This position is bonus eligible

We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.

The "Know Your Rights" Poster is included here:

Know Your Rights (English) (http://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf)

Know Your Rights (Spanish)

The pay transparency policy is available here:

Pay Transparency Nondiscrimination Poster-Formatted (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf)

QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to talentacquisition@qtsdatacenters.com and let us know the nature of your request and your contact information.

QTS Data Centers was built around the Core Values of Integrity, Character, and Trust. We prioritize family, faith and community involvement while leading with strong, honorable, and principled behavior. We started this journey in 2003 when our CEO, Chad Williams, purchased his first data center in Overland Park, KS. Humble beginnings that have led to 35+ data centers and growing. Recently privatized in a $10 billion transaction with Blackstone, one of the most notable real estate investments companies in the world, QTS is positioned to execute on a global expansion initiative and we are looking for the best and brightest to join our team.

At QTS, we’re fearlessly leading the way by redefining what it means to be a data center provider. QTS is entrusted with providing world-class data center solutions to enterprises, government agencies as well as the largest and fastest growing technology companies in the world. We deliver a fully-integrated platform from top to bottom – one enabled by technology and world-class infrastructure. Simply put, we’re innovating to stay ahead of the curve.

We are powered by people.

And we’d like to invite you to join us.

In addition to a variety of benefit packages, QTS goes above and beyond for our employees:

• Roth and Traditional 401(k) matching contributions with immediate vesting

• Every employee is bonus or commission eligible

• Generous PTO Accrual plus additional Paid Volunteer Days

• Paid Holidays Annually/Holiday compensation when worked

• Pet and Legal Insurance

• Q-Rest Sabbatical Program

• Q-Anniversary Service Award Program

• Parental Leave for primary and secondary caregivers

• Military Benefits Package

• QTS Charitable Matching Gift Program

• QTS Scholarship for Employee Dependents

• QTS Crisis Fund

• Wellness Program

• Tuition Reimbursement Program