Humana Director of Product Management - End-to-End Sales Experience in Overland Park, Kansas
At Humana, we are seeking innovative people who want to make positive changes in their lives, the lives of our members, and the healthcare industry.
To truly enhance the member experience, Humana is transitioning to a consumer-centric operating model in which teams are organized around the customer journey. These new teams have clear accountability for outcomes and are empowered to design, develop and deliver experiences in support of those outcomes. The Learn, Shop, Choose Journey team's mission is to transform the customer's experience from initial Medicare education to plan purchase.
The Product Manager will lead a cross-functional team, that will be responsible for identifying key moments within the customer journey and developing business cases to define positive experiences and outcomes that build sustainable trust. You will champion agile ways of working to design, develop and deliver differentiated experiences for our customers. You will be an integral part of an agile journey team that provides a platform for iteration and learning as this journey-based model is scaled across the organization.
The ideal candidate is a collaborative, solutions-oriented team player and dynamic leader comfortable working in a fast-paced environment. You must be a strong communicator, comfortable working with internal stakeholders of all organizational levels. You will lead a multi-disciplinary team across marketing, sales, distribution and change management which, in a fast-paced, agile environment, will gather product requirements, utilize data and reporting to manage product, drive speed to market, product adoption, and customer satisfaction.
Strategic Product Planning
Drive strategic product planning, strategy, investment and product roadmaps.
Research and analyze market conditions
Identify key competitor trends
Build business models
Articulate market requirements and opportunities
Identify/collaborate on opportunities for product innovation and product enhancements
Enable product capabilities and solutions across the product lifecycle from concept development to testing and product launch.
Champion the identification and design of new product concepts
Support customer experience research
Execute test & learn pilots of new product concept
Support product launch and scale
5+ years of product management experience, preferably with health insurance products
Proven track record of managing all aspects of a product throughout its lifecycle from conception to delivery
Experience with problem solving and consultation within complex environments
Adept at building and managing cross-functional teams
Grounded in consumer-centric thinking
Deep expertise in one or more areas (sales, marketing, design thinking, human centered design, agile product development) with a broad set of complementary capabilities
Collaborative and goal-focused
See possibilities vs barriers
Must be passionate about contributing to an organization focused on continuously improving consumer experiences
High sense of accountability and strong problem-solving skills
Excellent written and verbal communication skills
Strong interpersonal and leadership skills to influence across the organization
Experience with Medicare products
Passion for making a difference in healthcare
Humana and its subsidiaries require vaccinated associates who work outside of their home to submit proof of vaccination, including COVID-19 boosters. Associates who remain unvaccinated must either undergo weekly negative COVID testing OR wear a mask at all times while in a Humana facility or while working in the field. Every associate and contractor who work inside a Humana facility or in the field, regardless of vaccination status, must complete a daily health screening questionnaire.
Scheduled Weekly Hours