Humana Digital Product & Experience Strategy Advisor (Remote) in Overland Park, Kansas
The Digital Product & Experience Strategy Advisor will use consumer and market trends, analytical insights, and business priorities to identify member pain points and digital experience solutions that will define our team's strategic objectives. The Digital Strategy Advisor works on problems of diverse scope and complexity ranging from moderate to substantial.
The Digital Product & Experience Strategy Advisor will use consumer and market trends, analytical insights, and business priorities to identify member pain points and digital experience solutions that will define our team's strategic objectives. By facilitating relationships with key business partners and stakeholders, you will help our team better understand our members, digital opportunities and translate member pain points and digital experience opportunities into strategic objectives. We also need for you to define the value and prioritize strategic initiatives for handoff to our product team. You will also be responsible for reviewing digital product performance against expectations and facilitate or influence changes to digital product portfolio with the goal of improving competitive position and driving to optimal digital product performance.
The successful candidate will be self-directed, highly-engaged, able to navigate through ambiguity and will have demonstrated expertise in digital strategy development & execution to support multi-functional, cross collaborative efforts essential to improving digital member experience and supporting the businesses strategic goals. This will require having strong communication skills to support building and maintaining strong relationships with key business stakeholders.
We need for you to:
Guide the strategic solutions for our member service products and advise the future of our digital experiences.
Coordinate digital feature priorities, technology solutions, and user experiences across product teams, technology partners, design and experience teams.
Create design concepts to help map and conceptualize member experience, capabilities, and user journey flows.
Be a thought leader who defines the value of new digital product capabilities based on customer needs, experience, cost, effort to build, business impact, and strategic innovation opportunities.
Ensure connections between execution conversations and product roadmap are being made.
Simplify complex problems and issues in an easy-to-understand manner.
Understand technical matters outside personal area of expertise, and synthesize for broad discussions.
Some things to expect:
Our team puts ourselves in the shoes of our customers. Be eager and willing to understand the customer journey through our digital self-service products and take ownership for enhancing that experience for our members.
Our team always seeks data to drive our decisions, but we don't always have all the answers or information we'd like. You'll need to be comfortable making recommendations and decisions with imperfect information.
Digital is fast-paced. We are seeking team members who are excited about what's on the horizon of new and improved digital experiences, and are comfortable juggling multiple priorities.
We collaborate across the organization. We need someone who can forge strong, trusted relationships with our business partners, product owners, and developers.
Change is normal in our world. Be comfortable challenging the status quo and influencing others.
We'd like for you to:
Be a self-directed self-starter who is comfortable working with minimal direction and in ambiguous scenarios
Have some background and experience in either consulting or digital product strategy
5+ years of digital strategy and/or product management experience delivering large complex programs (e.g., a portfolio of projects)
5+ years of experience working closely with experience designers, engineers in custom product development, systems integration, and/or software development
Demonstrated ability to develop a strategic vision and bridge that with the tactical delivery & drive consensus accordingly
Ability to be a great collaborator
Ability to leverage data and formulate it to make decisions & drive actionable insights
Possess a blend of business and technical savvy that includes a big-picture vision and the drive to make the vision a reality
Proven track record in team development and influential leadership
MBA or consulting experience is a plus
Scheduled Weekly Hours