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Kforce Desktop Support Analyst in Overland Park, Kansas

Kforce has a client that is looking for a Desktop Support Analyst to join a large Telecom organization in the Overland Park. KS area. Summary:This position provides technical support for customers via tickets, chat, and or telephone and is responsible for diagnosing, troubleshooting, and repairing computer systems, software, or networked and/or wireless systems. Responsibilities:

  • Responds to situations where first-line support has failed to isolate or fix problems in malfunctioning equipment or software

  • Support key technical areas of the team including but not limited to Voice, Network, Call Center, Retail, and standard break fix troubleshooting, investigation, and repair

  • May be required to prepare and deliver knowledge documentation and training activities

  • Will be required to participate in process improvements, projects, and status meetings

  • Owns and provides ongoing status, deliverables and deadlines as necessary

  • Experience in supporting desktop, application, network, operating system, and Microsoft Office applications

  • Familiarity with Windows 7, 10, iPAD, iPhone and Android devices

  • Proven ability to communicate (verbally, written) complex, technical information and decisions to a varied audience, ability to type 40 words per minute

  • Familiarity with the IT Service Manager Tool

  • Must be willing to work any shift between 7am and midnight, including weekends

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.Compensation Type:Hours

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