Vista Outdoor Customer Service Tech - Bushnell in Overland Park, Kansas
Join our talented team. Employees at Vista Outdoor are passionate and committed to delivering quality products to our customers. Our culture centers on an engaged and accountable workforce. Our goal is to attract and retain a diverse workforce: rich in talent, background, ideas and experience.
Responsibilities and Qualifications
Answers inbound phone calls from consumers with questions regarding our Trail Camera products
Provides technical support on all products
Offers product recommendations and guidance to customers
In downtime the candidate would assist with digital communications which can include any of our product lines. Using Salesforce to respond and collect data.
Assists with placing part orders for customers
Researches consumer repair lab inquiries and works with repair lab to facilitate resolution
Performs outbound and follow-up communication with customers
Performs outbound phone calls and email responses to consumers with repair lab and product related questions
Excellent verbal and written communication skills. You must be able to provide clear and concise instructions over the phone and through email
You will need to have strong time management skills. You will need to be able to adjust to match work flow fluctuation
Bachelor’s degree preferred, or a combination education and 1-2 years of Customer Service experience ● Punctual, you will need to be in queue on time
Knowledge of outdoor products and industry preferred
Prior experience working with AS400 and Microsoft Office programs a plus
We offer a highly competitive salary, comprehensive benefits including: medical and dental, vision, disability and life insurance, 401K, PTO, tuition reimbursement, and the ability to add value to an exciting mission!
Our Postings are not intended for distribution to or use in any jurisdiction, country or territory where such distribution or use would violate local law or would subject us to any regulations in another jurisdiction, country or territory. We reserve the right to limit our Postings in any jurisdiction, country or territory.
Equal Opportunity Employer Minorities/Females/Protected Veteran/Disabled
Vista Outdoor is an equal opportunity employer. All applicants are considered for employment without regard race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status, and any other characteristics protected by law. The EEO Law poster is available here: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf
If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to firstname.lastname@example.org . Please note that this email address is for accommodation purposes only. Vista Outdoor will not respond to inquiries for other purposes.