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UNITED HEALTH GROUP Customer Service Representative Temporarily Remote within Overland Park, KS or Oklahoma City, OK Overland Park, KS in OVERLAND PARK, Kansas

Were creating opportunities in every corner of the health care marketplace to improve lives while were building careers. At UnitedHealth Group, we support you with the latest tools, advanced training and the combined strength of high caliber co-workers who share your passion, your energy and your commitment to quality. Join us and start doing your lifes best work.SMTechnologyAt UnitedHealth Group, were not just using technology to help millions receive care, were evolving it. From the most advanced development tools and methodologies to the highest levels of cybersecurity, were doing, sharing and learning new ways to make technology and health care work better every day. Join us and youll be challenged to do your lifes best work.SMClinicalCompassion. Its the starting point for health care providers like you and its what drives us every day as we put our exceptional skills together with a real feeling of caring for others. This is a place where your impact goes beyond providing care one patient at a time. Because here, every day, youre also providing leadership and contributing in ways that can affect millions for years to come. Ready for a new path? Learn more, and start doing your lifes best work.SMCustomer ServiceOur customer service and claims teams are helping people from around the world. We can bring out your best as you put your listening, analytical and problem solving skills to work in a setting that is geared to helping improve lives and enhance health care for millions. Here, youll discover a wealth of pathways for professional growth within Customer Service and across our global economy. Join us and find out why this the place to do your lifes best work.SMTraining classes start soon apply today!Youve heard this all your life. Trust matters. Being trusted matters a lot. Here atOptumRxweve earned the trust of more than 65 million people who rely on us for the prescription drugs that improve their health and lifestyle. Now, we trust that you can take advantage of some of the best training and tools in the world to help serve our customers and their care providers. Youll take as many as 50-70 calls per day from members who have questions about their prescriptions and youll use your personality and our tools to make each call successful. This is no small opportunity. This is where you can bring your compassion for others while building your career.This position is full-time (40 hours/week) Monday Sunday. Employees are required to have flexibility to work any of our 8 hour shift schedules during our normal business hours (were open 24 hours a day). It may be necessary, given the business need, to work occasional overtime. Our office is located at6860 West 115th St, Overland Park Xchange Overland Park Kansas 66211.If you are located within 75 miles from the site location, you will have the flexibility to telecommute* as you take on some tough challenges.Training will be conducted virtually from your home.(temporary working from home).What we do defines who we are. Take a deeper look at how were providing support during this global health crisis and search for a way you can get involved. View our Covid-19 Resources Page at:https://info.uhg.com/Primary Responsibilities:Respond to incoming calls from our customers on issues related to benefit eligibility questions and prescription status inquiriesGuide and educate callers on their prescription benefits, use of plan, formulary, premiums and status of orders and claims or inquiriesAsk appropriate questions and listen actively while documenting required information in computer systemsIdentify issues and communicate solutions and steps to customers, pharmacies and physicians with prescription orders and reordersMake outbound calls to customers on prescription orders and payment issuesThis role is equally challenging and rewarding. Youll be called on to research complex issues pertaining to member prescription and/or pharmacy benefits across multiple databases which requires f