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Compass Minerals America Inc. Customer Experience Specialist – Tier 1 in Overland Park, Kansas

Description

We invite you to Explore the Potential of being part of something Clearly Essential!

At Compass Minerals, we harvest, mine and produce essential minerals that deal with nature’s challenges, including – but not limited to – highway deicing salt for the winter months, water softening salt and plant nutrition that improves the quality and yield of crops. We transform Earth’s resources that ultimately help keep people safe, feed the world and enrich lives, every day.

With our company headquarters in Overland Park, KS, Compass Minerals operates in 27 locations throughout the United States, Canada, Brazil & the United Kingdom. We’re committed to creating an inclusive workplace where everyone’s voice matters. We believe in work that creates value for all stakeholders, encourages collaboration at all levels and focuses on a high-performance environment where employees are challenged to be their best.

Summary: This

position requires an individual w/ a world class customer centric mentality in

serving both external and internal partners.

Team members are responsible for partnering w/ customers to provide and

process information in response to inquiries, concerns, and requests about

orders, and delivery information w/ an expectation of going above whenever

possible to delight our customers. Clear, proactive communication w/ cross

functional teams such as sales, logistics, planning/forecasting and shipping,

is critical to ensure correct account set up, product availability, and

shipping availability.

Essential JobFunctions: Include but are not limited to the following:

(Management reservesthe right to add or modify the duties and responsibilities at any time.)

  • In depth knowledge of assigned accounts and

capable of providing coverage for all accounts within segment.

  • Contributes to a culture of excellence by

meeting expectations for KPIs and SLAs, participating in ongoing learning

sessions and collaborating regularly w/ the team.

  • Establishes a strong relationship as a primary

contact for our customers by communicating via e-mail, telephone, and/or

through face-to-face interactions.

  • Actively engages in building rapport w/ internal

and external parties to provide world class customer experience resulting in

increased satisfaction and loyalty.

  • Identifies solutions and de-escalates

challenging situations w/ our customers.

  • Receives/processes requests/inquiries, purchase

orders or bids from internal/external customers.

  • Interacts w/ other functional departments to

manage the order fulfillment process.

  • Receives, inspects for accuracy, and

processes/distributes customer purchase orders.

  • Illustrates initiative and works w/ a sense of

urgency and a focus on delighting our customer in working to address customer

complaints and concerns.

  • Proactively communicates updates and/or in

anticipation of customer needs for clarification on purchase orders, and

follow-up to customer inquiries.

  • Utilization of applicable reports in order to

more accurately plan, communicate and respond.

  • Adheres to best practices to ensure accurate

account set up, documentation and beyond.

  • Participates in the bidding process if/as

applicable.

  • Accepts the need for change and adapts

positively to internal and external changes.

  • Provides feedback and assistance for processes

and procedures for new initiatives.

  • Performs other duties or special projects as

assigned by leadership.

  • Supports Compass Minerals Core Values; inspire

trust, create value, focus on results, teamwork, leadership, continuous learning

and communication.

Qualifications

Qualifications:

To perform this job successfully, an individual must be able

to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge,

skill, and/or ability required.

Education and/orExperience:

  • Preferred – Associates Degree; Bachelor’s degree

from a four-year college or university; and three to five years related

customer service experience, data/entry, administrative experience or

equivalent combination of education and experience.

  • Spanish speaker highly preferred.

  • To perform this job successfully, the individual

should be PC proficient and have an intermediate skill level in MS Office Word,

Excel and Outlook. J.D. Edwards (E1) and EDI experience is a plus.

Physical Requirements: The physical demands described here are

representative of those that must be met by an employee to successfully perform

the essential functions of this job. Reasonable

accommodations may be made to enable individuals with disabilities to perform

the essential functions.

  • While performing the duties of this Job, the

employee is regularly required to sit and use hands to finger, handle, or feel.

The employee is occasionally required to stand and walk.

Compass Minerals is an equal opportunity and affirmative

action employer. All qualified applicants will receive consideration for

employment without regard to race, color, religion, sex, disability, age,

sexual orientation, gender identity, national origin, veteran status, or

genetic information. Compass Minerals is committed to providing access, equal

opportunity and reasonable accommodation for individuals with disabilities in

employment, its services, programs, and activities. To request reasonable accommodation,

contact 913-344-9200 or email careers@compassminerals.com .

April 2020

Job: Customer Service

Primary Location: US-KS-Overland Park

Work Locations: Overland Park, KS USA 9900 W 109th St Overland Park 66210

Organization: Commercial

Job Type: Full-time

Schedule: Regular

Shift: Standard

Day Job

Req ID: 2000007J

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