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Kansas Department of Commerce Customer Care Specialist in Overland Park, Kansas

This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/11675267

The Customer Care Specialist position interfaces with customers via inbound and outbound calls. This position provides customer service support and resolution of routine inquiries regarding examination eligibility, maintenance of credentials and products or services.

The person selected for this position will aid callers while providing world-class customer service. Our vision for customer care is to create a consistently delightful customer experience through a culture of customer-centric thinking. We want to satisfy customers by solving their problems while demonstrating that we care.

Responsibilities include:

+ Interface with customers via inbound and outbound calls for the purpose of resolving routine inquiries about policies or services.

+ Serve as the first point of contact and greet customers in a courteous, friendly, and professional manner using agreed upon procedures.

+ Resolve problems by clarifying issues, determining the cause of the issue, probe for and confirm understanding of requirements or problem, researching and exploring answers and alternative solutions, implementing solutions, and escalating unresolved problems.

+ Responsible for discussing sensitive situations and educating customers on the available options in a professional manner.

+ Maintain broad knowledge of policies and services.

+ Communicate effectively with individuals/teams within the company to ensure high quality and timely expedition of customer requests.

Qualifications:Our most successful employees are customer focused, patient, and friendly. They like to be experts in their fields, are natural problems solvers, and are – above all else – great communicators. Other skills necessary to your success include:

+ Must possess basic computer skills including MS Office Suite.

+ Ability to work in a structured, team-based environment.

+ Possess the ability to listen carefully.

+ Speak in a professional manner to communicate effectively with the customer.

+ Courteous with strong customer service orientation.

+ Ability to type 40 wpm+.

+ Regular and predictable attendance.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Environment, Physical & Other Requirements:

+ Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, handling other objects, long periods working at a computer.

+ Service center environment with moderate noise level due to talking, computers, printers, and floor activity.

+ Position is primarily sedentary.