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U.S. Bank Credit Fraud Claims Representative – Overland Park, KS in OVERLAND PARK, Kansas

A note to applicants: U.S. Bank is closely monitoring the spread of the novel coronavirus, COVID-19 and taking a unified approach on restrictions to minimize the impact on our employees and operations. As a result, U.S. Bank has temporarily placed a pause on in-person interviews and will offer our internal and external applicants video and/or phone alternatives. By taking this step, we are doing our part to help limit the spread of the virus. We are currently accepting applicants and conducting phone interviews for our January 25, 2020 training class. Our trainers and hiring teams are working together to practice social distancing within our service centers and training classes, and our recruiting team will be happy to share more with you about steps we are taking throughout our interview process.

We are currently seeking dedicated, motivated, and detail oriented individuals for our Case Processing team.

Start date : January 25, 2020

Schedules needed : (all Monday - Friday)

  • 9 am - 5:30 pm

  • 9:30 am - 6 pm

Training :

  • 8 am - 4:30 pm, Monday - Friday

  • 5 weeks long

  • Training will be on-site

  • Once training is completed, we will discuss options to work remotely due to COVID-19

As we continue to remain fluid in our response to COVID-19, all schedules and options are subject to change but we would provide as much of an early notice as possible.

Job responsibilities include:

  • Providing high quality customer service by responding to and researching and resolving customer inquiries related to dispute/fraud claims.

  • Managing a large caseload by researching, investigating, and resolving disputed credit/debit card charges.

  • Interacting with customers via correspondence and telephone to determine the source of the claim and correcting errors.

Customer claims are governed by Regulation E and/or Regulation Z requiring provisional credits, fees, interest and cardholder communications be completed within required timeframes. This position is multi-faceted and requires a high level of accuracy and attention to detail.


Basic Qualifications

  • High school diploma or equivalent

  • At least one year of customer service experience

Preferred Skills/Experience

  • Experience working in the financial services or banking industry

  • Experience working in an office/clerical environment

  • Call center experience

  • Demonstrated knowledge of applicable bank, Federal Regulations, Mastercard/Visa regulations and internal procedures

  • Proven commitment to high quality customer service

  • Good time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service

  • Strong verbal and written communication skills

  • Ability to identify and resolve/escalate complex problems with minimal guidance

  • Strong problem-solving and decision-making skills

  • Proficient computer skills, especially Microsoft Office applicationsapplications

Job: Processing

Primary Location: Kansas-KS-Overland Park

Shift: 1st - Daytime

Average Hours Per Week: 40

Requisition ID: 200019987

U.S. Bank is an Equal Opportunity Employer committed to creating a diverse workforce.

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.