AdventHealth Consumer Access Supervisor South Overland Park in Overland Park, Kansas
All the benefits and perks you need for you and your family:
Benefits from Day One
Paid Days Off from Day On
Whole Person Wellbeing Resources
Mental Health Resources and Support
Our promise to you:
Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.
Schedule: Full Time
Shift : Days
Location: 7820 W 165th St Overland Park KS 66223
The community you’ll be caring for:
At AdventHealth Shawnee Mission, formerly Shawnee Mission Medical Center, you're more than just a number on a chart. You're a whole person, who functions best when physically, emotionally, and spiritually fit. Find whole-person care, dedicated teams and staff, and a wide variety of medical services, all at our hospital in Shawnee Mission, Kansas.
The role you’ll contribute:
Ensures patients are appropriately registered for all service lines. Performs eligibility verification, obtains pre-cert and/or
authorizations, makes financial arrangements, requests and receives payments for services, performs cashiering functions,
clears registration errors and edits pre-bill, and other duties as required. Works complex accounts and manages escalations
from Consumer Access Representatives and Consumer Access Specialists. Assists with departmental training and quality
audits. Maintains a close working relationship with clinical partners to ensure continual open communication between
clinical, ancillary and patient access departments. Actively participates in extending exemplary service to both internal
and external customers and accepts responsibility in maintaining relationships that are equally respectful to all. Provides
PBX (switchboard) coverage and support as needed.
The value you’ll bring to the team:
•Proactively seeks assistance to improve any responsibilities assigned to their role•Accountable for maintaining a working relationship with clinical partners to ensure open communications between clinical, ancillary, and patient access departments, which enhances the patient experience•Provides timely and continual coverage of assigned work area in order to offer prompt patient service and availability for all clinical partner registration needs. Arranges relief coverage during extended time away from assigned registration area •Meets and exceeds productivity standards determined by department leadership •Meets attendance and punctuality requirements. Maintains schedule flexibility to meet department needs. Exhibits effective time management skills by monitoring time and attendance to limit use of unauthorized overtime •If applicable to facility, provides coverage for PBX (Switchboard) as needed, which includes: full shifts, breaks, and any scheduled/ unscheduled coverage requirements •If applicable to facility, maintains knowledge of PBX (Switchboard), which includes: answering phones, transferring calls or providing alternative direction to the caller, paging overhead codes, and communicating effectively with clinical.
areas to ensure code coverage. If applicable to facility, knowledge of alarm systems and protocols and expedites code phone response. Maintains knowledge of security protocol
The expert ise an d experiences you’ll need to succeed:
- Minimum qualifications :
High School Grad or Equivalent and 1+ years experience
- Preferred qualifications:
•Two years of direct Patient Access experience
This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.
Category: Patient Financial Services
Organization: AdventHealth South Overland Park
Shift: 1 - Day
Req ID: 23042485
We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.