Zurich NA Cloud Operations SME in Overland Park, Kansas

Cloud Operations SME


Zurich North America (ZNA) is seeking an experiencedCloud Operations Subject Matter Expert to drive the enablement and adoption ofcloud-based services to solve current and future business challenges.This person can work out of one of threelocations - Schaumburg, IL North America Headquarters; Owings Mills, MD; orOverland Park, Kansas.

Our team is looking for an independent critical thinkerwho has demonstrated experience in on-premise to public cloud solutions, aswell as public & private cloud operations.You will work closely with our global and local stakeholders to alignZurich North America strategic IT priorities, as well as work closely withZurich’s various 3rdparty IT outsourcing partners.


  • Public & Private Cloud Operations

  • Work with application owners as requestedto assess applications and recommend infrastructure/cloud solutions.

  • Manage the provisioning of public cloudservers.

  • Participate in private to public migrationplanning and review.

  • Lead effort to review and right sizeexisting private cloud VM’s in collaboration with Zurich application owners ona regularly scheduled basis (likely monthly).

  • Analyze, troubleshoot and remediate cloudsolution issues in cooperation with 3rdparty vendors.

  • Lead effort to monitor private cloudcapacity and make recommendations for increasing capacity as needed.

  • Work closely with Zurich’s infrastructureoutsourcing vendor(s) to ensure proper monitoring, alerting, and capacityinformation is readily available.

  • Participate in solution designs that arehighly available, secure, and align with Zurich architectural and disasterrecovery standards

  • Implement IaaS, Paas, and SaaS solutions onAzure based on guidance from Zurich Architecture team standards.

  • Provide guidance to Zurich related tooperational, implementation, and tooling aspects of public cloud (Azure, andpossibly AWS or others in the future).

  • Follow and provide feedback on the ZNApublic and private cloud governance model, including DevOps.

  • Work as part of Zurich Data CenterOperations team that will include additional data center infrastructuremanagement tasks.

  • Participate in ZNA IT Operations on-callrotation which will include

  • Participate in technical incidentrestoration calls as needed.

  • Monitoring progress of incident resolution

  • Participate in review of RCA documents

  • Provide communication to Zurich leadershipas appropriate related to incidents or upcoming large changes.

  • Participate in capacity reviews (server,storage, etc) and assist with requests to remediate capacity concerns.

  • Create and implement scripting/automationof repeatable functions and tasks.

Basic Qualifications:

  • Bachelor’sDegree and 6 or more years of experience in the Application Design andDevelopment area OR

  • High SchoolDiploma or Equivalent and 8 or more years of experience in the ApplicationDesign and Development area

Preferred Qualifications:

  • Insurance industry experience

  • Certification(s) related to MS Azure,Hybrid Clouds (incl Azure), Cloud Administration, and/or Cloud Solutions &Architecture.

  • SME level experience with Public cloud suchas Azure.

  • Strong written and verbal communicationskills

  • Strong problem solving and analyticalskills

Imagine working for a company that truly cares about theiremployees, customers, stakeholders, and communities they serve.

Imagine working for a values-driven organization that has theambition and desire to be the best global insurance provider in the world.

Zurich is that place where 55,000 employees across approximately200 countries and territories are all focused on helping people and helpingcompanies protect what is truly most important to them. We are a values-drivenorganization that takes pride in the work that we do every day and we have theambition to be the best global insurer in the world.

EOE disability/vets

Zurich does not accept unsolicited resumes from search firms or employmentagencies. Any unsolicited resume will become the property of Zurich AmericanInsurance. If you are a preferred vendor, please use our Recruiting AgencyPortal for resume submission.

Primary Location: United States-Illinois-Schaumburg

Other Locations: United States-Maryland-Owings Mills, United States-Kansas-Overland Park

Schedule Full-time

Travel Yes, 15 % of the Time

Relocation Available No

Job Posting 07/24/18

Unposting Date Ongoing

Req ID: 180004WR

It is the Policy of Zurich in North America, as an equal opportunity employer, to attract and retain the best-qualified individuals available, without regard to race/ethnicity, color, religion, gender expression, genetic information, national origin, sex, gender identity, sexual orientation, marital status, age, disability or protected veteran status.