Humana Claims Research & Resolution Representative 2 - Remote, EST or CST in Overland Park, Kansas
What Humana Offers
We are fortunate to offer a remote opportunity for this job. Our Fortune 100 Company values associate engagement & your well-being. We also provide excellent professional development & continued education
This is a position Monday-Friday 8-4:30EST, no flex hours
The Claims Research & Resolution Representative 2 works in an inbound call center type of environment, works with insurance companies, providers, members, and collection services in the settlement of claims. Comprised of a group of calls/claims/provider associates researching the resolution to a pending call.
Decisions are typically focus on interpretation of area/department policy and methods for completing assignments. Works within defined parameters to identify work expectations and quality standards, but has some latitude over prioritization/timing, and works under minimal direction. Follows standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion.
1 year experience in a call center and production environment- this is an inbound call center type of environment
Able to work Monday-Friday 8-4:30EST, no flex hours
Ability to interact telephonically with members and/or agents while maintaining confidentiality
Experience using Salesforce technology
Prior claims knowledge
Subrogation or SIU experience
Work at Home/Remote Requirements
Must ensure designated work area is free from distractions during work hours and virtual meetings
Must provide a high-speed DSL or cable modem for a workspace (Satellite, wireless and Hotspots are prohibited). A minimum standard speed of 10x1 (10mbs download x 1mbs upload) for optimal performance of is required
Scheduled Weekly Hours