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U.S. Bank Case Processing Team Manager - Overland Park, KS in OVERLAND PARK, Kansas

A note to applicants: U.S. Bank is closely monitoring the spread of the novel coronavirus, COVID-19 and taking a unified approach on restrictions to minimize the impact on our employees and operations. As a result, U.S. Bank has temporarily placed a pause on in-person interviews and will offer our internal and external applicants video and/or phone alternatives. By taking this step, we are doing our part to help limit the spread of the virus. We are currently accepting applicants and conducting phone interviews. Our trainers and hiring teams are working together to practice social distancing within our service centers and training classes, and our recruiting team will be happy to share more with you about steps we are taking throughout our interview process.

We are currently hiring for a Team Manager position in our Case Processing Department at the Overland Park Service Center. The Team Manager is responsible for managing a team of approximately 15 representatives.

Responsibilities include:

  • Manage and coordinate the daily work flowof assigned team and coordinate with other areas to ensure compliance withservice standards and regulatory deadlines

  • Ensures quality service and effective operationssupport for internal and external customers

  • Serve as a resource to resolve exceptions andescalations regarding customer dispute and fraud claims, referring more complexproblems to manager as necessary

  • Establish and maintain appropriate files andrecords ensuring adherence to record retention schedules

  • Develop and prepare reports, records andperformance monitoring mechanisms informing management of operationalactivities

  • Provide training and develop staff through crosstraining

We offer a competitive salary plusexcellent benefits, including group medical, prescription, dental,vision, and life insurance, short and long-term disability insurance,flexible spending accounts, immediate 401(K) participation, pension, freechecking along with discounts on other banking products and services and much more!

Explore your career possibilities at U.S. Bank and join a company that’s as passionate as you are about helping our customers meet their goals and making a difference in the communities we live and work. Our industry-leading financial performance, innovative spirit and best-in-class reputation empower employees to succeed. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

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Qualifications:

Basic Qualifications

  • Bachelor's degree, or equivalent work experience

  • Two to three years of operations-related experience

Preferred Skills/Experience

  • Some knowledge of operation functions, systems, policies and procedures for the assigned area

  • Good organizational, managerial and project management skills

  • Well-developed customer relations skills

  • Excellent interpersonal, verbal and written communication skills

  • Ability to manage multiple tasks/projects and deadlines simultaneously

  • Basic knowledge of banking operations and human resources

Job: Operations

Primary Location: Kansas-KS-Overland Park

Shift: 1st - Daytime

Average Hours Per Week: 40

Requisition ID: 200015064

U.S. Bank is an Equal Opportunity Employer committed to creating a diverse workforce.

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

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