WTW Carrier File Analyst Supervisor in Overland Park, Kansas
Managing a team of 7-10 employees working on file reconciliations and member escalations
Oversight and audit to ensure service levels are met in a timely and high-quality manner
Work with internal constituencies (implementation, call center, development, and product) to assure smooth internal operations
Support team in facilitating ingestion, manipulation, loading, maintenance, and delivery of data for existing and new carrier partners
Support in resolving escalated issues in a timely manner to promote customer satisfaction
Oversight of post-enrollment data accuracy
Ability to train and support team on team systems and processes as needed (PEGA, Jira, CAP, ER Web, PEM, PECT).
Attend data and reporting projects and communicate team’s impacts and deliverables, assuming team project lead duties as required.
Oversight of escalated carrier outreach and resolving carrier issues
Oversight of maintaining carrier relationships
Ability to support, guide, and manage team
Self-motivated, highly analytical, organized and uncompromisingly detail-oriented
Advanced time-management skills and the ability to meet or exceed deadlines in a fast-paced environment
Very knowledgeable of delimited file conventions, other industry standard data formats, data transmission methodologies, and Microsoft Excel
5+ years of experience with Microsoft Excel and/or SmartSheets.
Some experience with SQL (SQL Server or other) and use of ETL tools
Excellent interpersonal skills with the ability to relate well to others and understand their concerns
Positive, proactive attitude
Technical documentation writing
Negotiation and conflict resolution skills
Data trend identification and resolution
Ability to work well with a team as well as on individually assigned projects
Proven ability to develop and improve processes to drive efficiency
Excellent verbal and written communication skills
Consistent in meeting deadlines and following through on commitments
Familiarity with Medicare a plus
Familiarity with Confluence a plus
Bachelor’s degree preferred
Willis Towers Watson may be subject to mandatory employment-related COVID-19 vaccination requirements. Therefore, to the extent any such mandates apply, you may be required to certify and provide documentation of full vaccination against COVID-19 if you are hired in the U.S. If you accept an offer from WTW and are subject to a mandate but are unable or unwilling to be vaccinated because of medical reasons or sincerely-held religious beliefs, you may request a medical or religious accommodation. If you require an accommodation, the Company will evaluate your request and work with you to identify reasonable alternatives to vaccination, if available.
EOE, including disability/vets (https://cdn-static.findly.com/wp-content/uploads/sites/1240/2020/08/EEO-Policies-for-WTW-Careers-site-2020-1.pdf)