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WTW Carrier File Analyst Supervisor in Overland Park, Kansas


  • Managing a team of 7-10 employees working on file reconciliations and member escalations

  • Oversight and audit to ensure service levels are met in a timely and high-quality manner

  • Work with internal constituencies (implementation, call center, development, and product) to assure smooth internal operations

  • Support team in facilitating ingestion, manipulation, loading, maintenance, and delivery of data for existing and new carrier partners

  • Support in resolving escalated issues in a timely manner to promote customer satisfaction

  • Oversight of post-enrollment data accuracy

  • Ability to train and support team on team systems and processes as needed (PEGA, Jira, CAP, ER Web, PEM, PECT).

  • Attend data and reporting projects and communicate team’s impacts and deliverables, assuming team project lead duties as required.

  • Oversight of escalated carrier outreach and resolving carrier issues

  • Oversight of maintaining carrier relationships


  • Ability to support, guide, and manage team

  • Self-motivated, highly analytical, organized and uncompromisingly detail-oriented

  • Advanced time-management skills and the ability to meet or exceed deadlines in a fast-paced environment

  • Very knowledgeable of delimited file conventions, other industry standard data formats, data transmission methodologies, and Microsoft Excel

  • 5+ years of experience with Microsoft Excel and/or SmartSheets.

  • Some experience with SQL (SQL Server or other) and use of ETL tools

  • Excellent interpersonal skills with the ability to relate well to others and understand their concerns

  • Positive, proactive attitude

  • Technical documentation writing

  • Negotiation and conflict resolution skills

  • Data trend identification and resolution

  • Ability to work well with a team as well as on individually assigned projects

  • Proven ability to develop and improve processes to drive efficiency

  • Excellent verbal and written communication skills

  • Consistent in meeting deadlines and following through on commitments

  • Familiarity with Medicare a plus

  • Familiarity with Confluence a plus

  • Bachelor’s degree preferred

  • Willis Towers Watson may be subject to mandatory employment-related COVID-19 vaccination requirements. Therefore, to the extent any such mandates apply, you may be required to certify and provide documentation of full vaccination against COVID-19 if you are hired in the U.S. If you accept an offer from WTW and are subject to a mandate but are unable or unwilling to be vaccinated because of medical reasons or sincerely-held religious beliefs, you may request a medical or religious accommodation. If you require an accommodation, the Company will evaluate your request and work with you to identify reasonable alternatives to vaccination, if available.

  • EOE, including disability/vets (https://cdn-static.findly.com/wp-content/uploads/sites/1240/2020/08/EEO-Policies-for-WTW-Careers-site-2020-1.pdf)