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Oracle Business Analyst 3-Ops in Overland Park, Kansas

Provides programs to improve operational efficiency, consistency, and compliance in support of the organization*s financial and tactical business objectives. Provides business practices and processes. Develops, communicates, and trains the organization on business practices and processes.

Serve as a liaison with other divisions such as Finance, Contracts, HR, Legal, Shared Services, Accounts Receivable, Purchasing, and Risk Management in an effort to ensure accurate and timely transaction processing. Collect, input, verify, correct, and analyze data to measure key performance indicator actual versus business objectives. Provide updates to management regarding budget to actual, informing them of deviations and opportunities. Provide management with economic impact and compliance issues surrounding key business decisions and/or deals. Communicate Oracle Business Practices to the organization and monitor process and approvals for full compliance. Drive implementation of new processes and procedures.

Job duties are varied and complex utilizing independent judgment. May have project lead role. Attention to detail critical. Ability to collect, organize, and display data in spreadsheet format. Follow-through skills necessary to get information from internal and third parties and have data errors/omissions corrected. For this, relationship management skills strongly desired. Strong written and verbal communication skills to interact with management and possible clients desired. 5 plus years relevant work experience.

Oracle is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law.

We are specifically looking for an Senior Analyst to join Customer Experience team in United States. The team is dedicated to defining and delivering market leading customer support experiences. The team does this by understanding the voice of the customer, customer's support journey, support processes, and defining and measuring critical KPIs. We believe information enables success, and we are committed to providing clear insights for all levels of the organization. The ideal candidate will have proven experience with business processes, customer experience, requirements gathering, data analysis, and communicating insights with previous experience working in or with a customer support organization. If you are passionate about taking ownership of customer experience challenges and producing business insights that have broad, significant impacts - come join our team!

Mandatory Qualifications:

  • Bachelor's or Master's degree in Computer Science, Data Science or related technical field or equivalent professional experience

  • Domain knowledge in Customer Support, Customer Experience, Customer Sentiment, and/or Voice of the Customer

  • Proficient in SQL with experience in RDBMS technologies

  • Experience analyzing customer support type organizations

  • Experience analyzing customer sentiment, failure analysis, and contact drivers

  • Strong statistical analysis background

  • Experience with report design and delivery using Excel/OBIEE/Tableau/Power BI/Looker ML or other professional visualization suites

  • Ability to synthesize complex data elements into crisp and robust stories for audiences of variable technical levels

  • Excellent organizational skills with strong attention to detail

  • High sense of ownership, self-motivation, and desire to delight customers.

  • Demonstrated ability to effectively collaborate and influence.

  • Able to independently operate in an ambiguous and fast paced environment

Preferred Qualifications:

  • 3 years of experience in data analytics role or equivalent

  • Previous experience working for a cloud based company (IaaS, SaaS, PaaS type companies)

  • Strong understanding of dimensional modeling and data granularity

  • Strong ability to clearly articulate problem statement, findings, and recommended actions to drive change and improvement

  • UI/UX experience

  • Demonstrated investment in using data analysis and metrics to continuously improve systems, software, and processes

  • Ability to gather data requirements and use data modeling to visualize patterns for analysis

  • Experience with cloud platforms and cloud architecture

  • Experience with operating systems in production, following the DevOps model

Job: *Business Operations

Organization: *Oracle

Title: Business Analyst 3-Ops

Location: United States

Requisition ID: 20000TYG

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