Randstad Bilingual Customer Service Representative in Overland Park, Kansas

Bilingual Customer Service Representative

job details:

  • location:Overland Park, KS

  • salary:$16 - $18 per hour

  • date posted:Thursday, September 27, 2018

  • experience:Entry Level

  • job type:Temp to Perm

  • reference:S_688895

  • questions:megan.pannella@randstadusa.com913/693-1894

job description

Bilingual Customer Service Representative

Our client in the Overland Park area is seeking a temporary to hire bilingual English/Spanish customer service representative to provide excellent service to customers and clients by phone, email, mail and instant messaging addressing the concerns and interests of stakeholders.- The specific expertise of this position is to provide excellent customer service in handling inquiries from customers/members, verifying information and inputting information into the system.- The ability to speak, read, and write Spanish is REQUIRED for success in this role.

Responsibilities:

--Respond to telephone, written and electronic inquiries from customers, providers, and employees

--Escalate calls according to guidelines

--Research inquiries

--Follow up on outstanding issues

--Log documentation in system

Working hours: 8:00 AM - 5:00 PM

Skills:

--High School diploma or GED equivalent

--Experience in healthcare setting

--Previous customer service experience

--Ability to work in a fast-paced, customer service driven environment

--Excellent verbal/written communication skills

--Ability to work effectively with team members, employees/members, providers, and clients

--Flexible; open to continued process improvement

Qualifications:

If you or someone you know is interested in joining a fantastic organization that values its employees, please fill out an application on our website OR email your resume to Megan.Pannella@randstadusa.com.

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.