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KeyBank Account Manager II - Agency in Overland Park, Kansas

Account Manager II - AgencyinOverland Park, KSatKeyBank - Branch

Date Posted: 10/17/2020

Job Snapshot

  • Employee Type: Full-Time

  • Location: 11501 Outlook Street Overland Park, KS

  • Date Posted: 10/17/2020

About Us

Headquartered in Cleveland, Ohio, KeyCorp (Key) is one of the nation s largest financial services companies. Key provides investment management, retail and commercial banking, consumer finance and investment banking products to individuals and companies throughout the United States and, for certain businesses, internationally.

Our goal is to be the best regional bank in the U.S. What that means is we put our clients needs first and take a customized approach to meeting those needs. At Key we ve made a promise to our clients that they will always have a champion in us. To deliver on that promise, we re committed to building a team of engaged employees who do the right thing for our clients and help them achieve their financial goals each and every day.

Job Description


Under the direction of the Agency Portfolio Manager, the person in this position is responsible for servicing a commercial real estate portfolio in the most timely, efficient and responsible manner in order to protect the interest of investors and minimize risk to KeyBank. This is accomplished within the parameters of the servicing agreements, loan documents, policies and procedures, and applicable laws.


  • Understanding the regulations, guidelines and policies that govern the Agencies.

  • Review loan documents, policies and procedures and Agency Guide.

  • Use industry guidelines, processes and policies to collect and analyze quarterly and annual operating statements, balance sheets, cash flow statements, tax returns and occupancy reports.

  • Travel as required: Meet with borrowers, guarantors, property managers, etc. to conduct physical inspection/assessments on all loans within the assigned portfolio, and report findings accordingly.

  • Monitor assigned portfolio in order to ensure compliance with specific requirements pursuant to contractual servicing agreements. Institute and administer directives involving changes in servicing standards (i.e. establishing and implementing new technologies for reporting property inspections and financial analysis).

  • Perform intensive loan servicing for those loans designated by investor or servicer as not meeting their standards for performance. Intensive servicing typically involves in depth physical inspections/assessments, comparable financial analysis, market analysis, cash flow auditing, sponsor analysis, and , administering rehabilitation/repair agreements.

  • Comprehensive loan reviews are completed by specific scheduled dates and presented to Credit Committee.

  • Develop Action Plans for any loans that are not meeting established standards for overall property performance and report these plans on specific, scheduled dates to the investor.

  • Work with Borrowers, assumptors, legal counsel, internal production, underwriting and closing personnel, investors and other outside parties to negotiate, document and close proposed transactions.

  • Generate income through transaction fees and the timely collection of late charges and default interest in order to ensure the profitability of the Servicing Division and KeyCorp.

  • Monitor and administer the posting of all loan payments in accordance with the loan documents.

  • Monitor delinquencies.

  • Monitor loan maturities through correspondence with Borrowers and assigned PPS.

  • Review and process reserve disbursements in accordance with the reserve agreements.

  • Monitor and oversee the payment of all taxes and insurance as required by the loan documents.

  • Calculate yield maintenance and process payoffs in accordance with the loan documents and servicing agreements and administer the document release process.

  • Input and maintain loan and collateral data in the loan servicing system and RECWeb.


  • Administer all borrower inquiries and requests while upholding Key s servicing standard

  • Assist with special projects

  • Train new employees


  • Four year college degree or experience commensurate with position grade

  • Ability to travel overnight at least once a month for Agency property inspections is required.

  • Will also be required to complete Multi-Family property inspection training.

  • 3+ years experience in asset management/servicing of complex commercial real estate loans

  • Loan document review and interpretation experience

  • Excellent verbal and written communication skills, as well as a high degree of analytical ability

  • Experience working with lenders, borrowers, property managers, and legal counsel

  • Efficient in the use of word processing, spreadsheet, and email software, such as Microsoft Word, Excel, and Outlook


  • Experience with cash management accounts, escrow/reserve account disbursements, insurance/tax issues, property releases, and loan payoffs

  • Experience with McCracken/Strategy and RECWeb loan servicing systems


  • Personal Computer

  • Telephone

  • Fax Machine

  • Photocopier/Scanner

  • Calculator

  • GPS

  • Digital Camera


On-the-job training


KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

JobID: 43570BR