CBRE Sr Client Solutions Manager in Olathe, Kansas
Sr Client Solutions Manager
Phoenix - Arizona - United States of America, Columbus - Ohio - United States of America, Remote - US - Remote - US - United States of America
This position may be performed remotely anywhere within the United States except the State of Colorado.
The purpose of this position is to serve as the lead solutions and team manager to ensure effective presales efforts are being driven to prospective clients while working in tandem with the Business Development team. This role drives and owns strategy in solutions design. The Sr CSM needs to be a subject matter expert in the CBRE | FacilitySource Offering in order to lead the Solutions team as well as individually contribute to new or expanding opportunities. The Sr CSM needs to develop process, template, and strategy to lead the Solution Team and partner with Sales in all new pursuit types.
Travel as needed (25-35% target)
ESSENTIAL DUTIES AND RESPONSIBILITIES
Thought leader and team manager to ensure effective pre-sales and solution efforts are being driven to prospective clients while working in tandem with the Business Development team.
Leads the overall strategy and enablement in solution design efforts to support and drive successful Account Management support post go live.
Supports the Sales team with pre-sales efforts to qualify, pursue and close strategic business development opportunities.
Meets with prospective clients to understand and interpret their current processes, technical environment, and key business issues/drivers.
Coordinates and delivers pre-sales technical and architectural review sessions with prospects.
Align and document client scope requirements
Creates and maintains pre-sales demos.
Reviews client/prospect data received for accuracy and scope validation
Prepares and delivers executive, architectural, and technical presentations.
Assists in RFI/RFP responses to clearly define all requirements. Also supports new proposals that Sales team will lead.
Supports Sales lead or Solution Rep, FP&A, Account Management and Supply Chain in completing deal pro forma (staffing, fee revenue, SOP contribution)
Assists in the hand-off of new customers from Sales to Transitions
Provides feedback to the Product Management team on new feature requests and product enhancements from the new prospect client base.
REVISION DATE: M ARCH 9, 2012
Performs other duties as assigned.
Provides formal supervision to individual employees within single functional or operational area. Approves subordinate's recommendations for staff recruitment, selection, promotion, advancement, corrective action and termination. Effectively recommends same for direct reports to next level management for review and approval. Plans and monitors appropriate staffing levels and utilization of labor, including overtime. Prepares and delivers performance appraisal for staff. Mentors and coaches team members to further develop competencies. Leads by example and models behaviors that are consistent with the company's values.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and EXPERIENCE
Bachelor's degree (BA/BS) from 4-year college or university in Business or related field. 5+ years of consulting, solution design/engineering experience or FacilitySource operations/account management experience. Facilities Management experience preferred. Leadership experience preferred.
CERTIFICATES and/or LICENSES
Lean Six Sigma or related Process Improvement capacity preferred.
Ability to comprehend, analyze, and interpret the most complex business documents. Ability to respond effectively to the most sensitive issues. Ability to write reports, manuals, speeches and articles using distinctive style. Ability to make effective and persuasive presentations on complex topics to employees, clients, top management and/or public groups. Ability to motivate and negotiate effectively with key employees, top management, and client groups to take desired action. Must be comfortable presenting to senior level client executives.
Requires in-depth knowledge of financial terms and principles. Ability to calculate complex figures. Ability to forecast and prepare budgets. Conducts financial/business analysis including the preparation of reports.
Ability to comprehend, analyze, and interpret complex documents. Ability to solve advanced problems and deal with a variety of options in complex situations. Requires advanced analytical and quantitative skills.
OTHER SKILLS and ABILITIES
Demonstrable experience with implementations of Services and/or Software solutions.
Proficient skills with Microsoft Office products (Word, Excel, PP, Outlook, Project).
Comfortable working in a fast-moving environment with dynamic objectives. Willingness to travel extensively and sometimes with short notice.
SCOPE OF RESPONSIBILITY
Decisions made with in-depth understanding and interpretation of procedures, company policies and business practices to achieve general results. Responsible for setting department deadlines. Errors in judgment may cause long-term impact to co-workers, supervisor, department and/or line of business.
CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.
Find out more (https://www.cbre.com/real-estate-services/directory/global-workplace-solutions)
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)