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Allegion Customer Service Representative in Olathe, Kansas

Creating Peace of Mind by Pioneering Safety and Security

At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 11,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond.

CUSTOMER SERVICE REPRESENTATIVE

Customer Service Representative – Olathe, KS :

Are you a driven problem solver who enjoys helping provide solutions to customers and looking to advance your career with a growing company? If you have prior Customer Service experience and are based in Olathe, Kansas, we’d love to explore having you join our growing team! We are looking for Customer Service Representatives to support our Allegion Home business who will provide exceptional customer service, warranty and technical support, and problem resolutions in order to drive continuous consumer loyalty.

As a member of the Customer Service team, you will be focused on providing solutions to the Schlage Residential customers. The Schlage brand has spent a century unlocking opportunity and as one of the most well-known consumer brands within the residential lock industry will continue opening more than just doors well into the future. In this role, you will provide superior customer service and act as customer advocate, continually improving the level of customer satisfaction. Integrity and a desire to learn about Schlage Residential products are crucial to your success in this role and will provide opportunities for you to grow within Allegion.

Work Schedule: Monday - Friday 9AM - 6PM CST

What You Will Do:

  • Represent the organization daily though customer contact and relationship-building with a strong commitment to providing excellent customer service

  • Communicate directly with customers through multiple channels (phone, e-mail) to identify and resolve a wide variety of issues and inquiries regarding Allegion products and determine next steps in call resolution

  • Identify opportunity for potential warranty replacement

  • Communicate and coordinate with internal departments to facilitate accurate resolution of customer issues

  • Meet all daily and monthly service level agreements as set by management

  • Demonstrate excellent verbal, written, communication skills

  • Continue to foster a customer centric culture

  • As a Customer Service Rep you can expect to answer approx. 4 calls per hour ; and answer 7-8 emails per hour

What You Will Need to Succeed:

Required:

  • 1-3 years Call Center and Customer Service experience

  • High School Diploma

  • Dependable attitude and good attendance

  • Team player mindset, willing to collaborate and share information with teammates

  • Strong understanding of Microsoft Office programs (Outlook, PowerPoint, Word, Excel)

Nice-to-Have’s, Not Required:

  • General knowledge of locks and how they function

  • Ability to search online resources to include Google and Allegion SharePoint resource center

  • Good keyboard skills demonstrating the ability to type 35 wpm, corrected speed

Allegion is a Great Place to Grow your Career if:

  • You are seeking a rewarding opportunity that allows you to truly help others.  With thousands of employees and customers around the world, there’s plenty of room to make an impact. As our values state, “this is your business, run with it” at https://www.allegion.com/corp/en/careers/culture.html .

  • You value personal well-being and balance, because we do too! 

  • You’re looking for a company that will invest in your professional development.  As we grow, we want you to grow with us. 

  • You want a culture that promotes work-life balance.  Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work! 

What You’ll Get from Us:

  • By joining Allegion as a Customer Service Representative, you will experience the authentic gratification and satisfaction of helping a customer with their request, and the chance to make an impact on our business

  • The opportunity to grow professionally within a vibrant and stable manufacturing environment that will empower you to continue developing as a professional – and we are here to support you every step of the way.

  • Health, dental and vision insurance coverage, helping you “be safe, be healthy” at https://www.allegion.com/corp/en/careers/culture.html#serve   

  • A commitment to your future with a 401K plan, offering a 6% company match and no vesting period

  • Tuition Reimbursement  

  • The opportunity to work within a diverse team that truly helps one another and our customers, demonstrating our value of “serve others, not yourself”  at https://www.allegion.com/corp/en/careers/culture.html#serve

  • Opportunities to leverage your unique strengths through CliftonStrengths testing and coaching

Colorado Springs CO Hancock

We Celebrate Who We Are!

Allegion is committed to building and maintaining a diverse and inclusive workplace. Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we’re required to, but because it’s the right thing to do. We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please contact our Talent Acquisition Team at mailto:mailto%3ASpecialAssistanceTalentAcquisition@Allegion.com . at mailto:mailto%3ASpecialAssistanceTalentAcquisition@Allegion.com

© Allegion plc, 2020 | Block D, Iveagh Court, Harcourt Road, Dublin 2, Co. Dublin, Ireland

REGISTERED IN IRELAND WITH LIMITED LIABILITY REGISTERED NUMBER 527370

Allegion is an equal opportunity and affirmative action employer at https://www.allegion.com/corp/en/careers/equal-opportunity.html

Privacy Policy at https://www.allegion.com/corp/en/footer/privacy-statement.html

Join Our Talent Network

We are Allegion.

A team of experts.

United under a common desire;

Protect today innovate for tomorrow.

And never settle for the status quo.

We believe in anticipating opportunities

by sharpening our skills

and finding new answers

through collaboration.

We believe in a safer, more secure world.

We believe in providing peace of mind.

We believe in being true to ourselves and to those

who trust-in our protection.

We are many. We are one.

We are Allegion.

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