Allegion Consumer Loyalty Customer Service Representative in Olathe, Kansas
Creating Peace of Mind by Pioneering Safety and Security
At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 11,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond.
Consumer Loyalty Customer Service Representative
Be part of a team that is responsible for driving consumer loyalty for the Security business through; exceptional customer service, warranty support, pre-purchase support, technical support and problem resolution. Customer Service Representatives portray a positive image for the company by accurately addressing all customer inquiries in a professional and courteous manner. The representative provides superior customer service and acts as customer advocate to continually improve the level of customer satisfaction.
What You Will Do:
Communicate directly with customers via phone, e-mail, ticket tracking, fax or mail to identify and resolve a wide variety of issues and inquiries regarding Allegion products
Demonstrate excellent verbal, written, and interpersonal communication skills
Analyze facts and data from the customer to determine next steps in call resolution
Represent the organization daily though customer contact and relationship-building
Communicate and coordinate with team and other internal departments to facilitate accurate resolution of customer issues
Manage a fluctuating workload while coordinating efforts within a team.
Meet all service level agreements as set by management.
Additional duties as assigned by manager.
Asks clear, direct questions and listens carefully to responses, restating to clarify understanding to gather and document information from the customer
Communicates thoughts clearly and concisely
Project a professional company image and positive, can-do attitude
Demonstrates strong commitment to providing excellent customer service
Build trust through complete follow-through on customer commitments
Support company values and mission to create a customer centric culture
What You Need to Succeed:
Ability to type 35 WPM, corrected speed
Knowledge of, and ability to perform, basic computer skills
Experience with MS Office, Excel, email, Adobe and Windows based programs
Good organizational skills; ability to multitask and work in different software programs at the same time
Familiarity with, and comfortable using, Smart device applications preferred
Ability to demonstrate professional verbal and email communication skills
Customer Service Experience preferred
Associates Degree or above preferred for education unless High School or GED with combined proof of past customer service experience in similar position
Availability to work Saturdays with a day off during the M – F work week in addition to Sundays off
Allegion is a Great Place to Grow your Career if:
You are seeking a rewarding opportunity that allows you to truly help others. With thousands of employees and customers around the world, there’s plenty of room to make an impact. As our values state, “this is your business, run with it” (https://www.allegion.com/corp/en/careers/culture.html) .
You value personal well-being and balance, because we do too!
You’re looking for a company that will invest in your professional development. As we grow, we want you to grow with us.
You want a culture that promotes work-life balance. Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work!
What You’ll Get from Us:
Health, dental and vision insurance coverage, helping you “be safe, be healthy” (https://www.allegion.com/corp/en/careers/culture.html#serve)
A commitment to your future with a 401K plan, offering a 6% company match and no vesting period
Employee Discounts through Perks at Work
Community involvement and opportunities to give back so you can “serve others, not yourself” (https://www.allegion.com/corp/en/careers/culture.html#serve)
Join our team of experts today and help us make tomorrow’s world a safer place!
We Celebrate Who We Are!
Allegion is committed to building and maintaining a diverse and inclusive workplace. Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we’re required to, but because it’s the right thing to do. We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please contact our Talent Acquisition Team .
© Allegion plc, 2020 | Block D, Iveagh Court, Harcourt Road, Dublin 2, Co. Dublin, Ireland
REGISTERED IN IRELAND WITH LIMITED LIABILITY REGISTERED NUMBER 527370
Allegion is an equal opportunity and affirmative action employer (https://www.allegion.com/corp/en/careers/equal-opportunity.html)