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CBRE Business Information and Technology Solutions (BITS) Program Manager- Remote in Olathe, Kansas

Business Information and Technology Solutions (BITS) Program Manager- Remote

Job ID

24634

Posted

14-Jul-2021

Service line

GWS Segment

Role type

Full-time

Location(s)

Sunnyvale - California - United States of America, Remote - US - Remote - US - United States of America

The Business Information and Technology Solutions (BITS) role will help transform systems and processes impacting multiple functions and drive a major long-term investment tool for DCDE’s construction projects. It is a significant undertaking as DCDE standardizes and simplifies their operational processes and systems.

The Business Information and Technology Solutions (BITS) will have strong communications, documentation, project management, business process, and organizational behavioral skills to drive business & systems readiness, enabling value realization for the business. Prior experience with data center construction and supply chain is a plus.

The candidate will work closely with a team of cross functional stakeholders across the organization, helping client's and other relevant stakeholders map out business requirements, use cases and acceptance criteria. You will lead workshops involving stakeholders from across the business to map existing business requirements into use cases, define acceptance criteria for each requirement, and define a methodology to track the status of each requirement as they are developed. Deep understanding of the requirements and business processes, in addition to strong due diligence in storyboarding use cases in end-to-end business processes will be critical for this role. You will ensure that end users feel involved and heard as design and development, mitigating concerns and connecting the dots between business and technical counterparts along the way.

Responsibilities

  • Support the Software Delivery Management Lifecycle (SDLC) throughout each sprint or lifecycle of the project with project artifacts, action item tracking, note taking, and other associated support roles

  • Act as the liaison between the BITS team and broader organization stakeholders to define business requirements and collaborate in defining design options through a hybrid Agile methodology.

  • Manage Requirements Traceability Matrix (RTM) and any associated change control to business requirements.

  • Work closely with Project Management, Product Owners, Developers, Quality Assurance and Application Engineering teams.

  • Support teams to implement software requirements and communicate system enhancements.

  • Apply construction software industry knowledge to help continue process improvement and team communication.

  • Create User Acceptance Testing (UAT) test scripts and conduct testing as required

  • Manage any associated data clean-up and/or configuration as required for launch

  • Develop required project KPIs, bug reporting, and/or pilot metrics/success criteria

  • Monitor associated bug components, assign correct priorities, create action items, and route workflows as needed.

  • Manage deliverables for initiatives and adhere to Agile development methodologies.

  • Assist in the development of user story scenarios and high level business requirements and extract detailed system requirements from them.

  • Conduct research and analysis into the nature, effect and results of system problems.

  • Consult frequently with internal users to ensure a complete understanding of their needs and concerns.

  • Conduct meetings, workshops and presentations with stakeholders and business users. Develop associated meeting materials including presentation slides, meeting agendas, and other supporting materials.

  • Effectively communicate insights and plans to cross-functional team members and management.

  • Monitoring deliverables and ensuring timely completion of projects.

  • Prioritizing initiatives based on business needs and requirements.

  • Other duties as assigned.

SUPERVISORY RESPONSIBILITIES

No formal supervisory responsibilities in this position. Provides informal assistance such as technical guidance, and/or training to coworkers. May lead project teams and/or plan, and supervise assignments of lower level employees.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and EXPERIENCE

Bachelor's degree (BA/BS) from 4-year college or university. Minimum four years of related experience. Prior Supervisory experience preferred.

PREFERRED

Bachelor’s degree in a technical or business related field required

5+ years of experience in a successful and professional business/systems analysis role

5+ years of well developed verbal, written and listening skills

Exceptional analytical and conceptual thinking skills.

The ability to influence stakeholders and work closely with them to determine acceptable solutions.

Excellent documentation skills.

Experience creating detailed reports and giving presentations.

A track record of following through on commitments.

Excellent planning, organizational, and time management skills.

A history of leading and supporting successful projects.

Master’s or other advanced degree in a relevant field.

10+ years of proven experience in an analytics and systems development capacity

Proven development of innovative and impactful systems solutions

Highly proficient technical writing capabilities

Experience leading and developing top performing teams.

Experience with supply chain management

CERTIFICATES and/or LICENSES

PgMP (Program Management Professional) or PMP (Project Management Professional) certifications preferred.

COMMUNICATION SKILLS

Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information.

FINANCIAL KNOWLEDGE

Requires advanced knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and commissions. Conducts advanced financial analysis.

REASONING ABILITY

Ability to comprehend, analyze, and interpret complex documents. Ability to solve problems involving several options in situations. Requires advanced analytical and quantitative skills.

OTHER SKILLS and ABILITIES

Strong process skills, negotiating, decision-making and analytical skills are necessary. Demonstrated ability in project management processes, tools and techniques.

Ability to build and maintain effective professional/client relationships.

Intermediate skills with Microsoft Office Suite including MS Project.

SCOPE OF RESPONSIBILITY

Decisions made with thorough understanding of procedures, company policies, and business practices to achieve general results and deadlines. Responsible for setting work unit and/or project deadlines. Errors in judgment may cause short-term impact to department.

Benefits for Full-Time Employees

Corporate welfare benefits, which includes medical, dental, vision, disability, health care and dependent care reimbursement accounts, life and AD&D insurance.

401(k) Plan.

Paid time off, parental leave, and holidays are available as established by Company policy.

Bonus Eligible:

*Colorado Residents: CBRE carefully considers multiple factors to determine compensation,

including a candidate’s education, training, and experience. The minimum salary for this position is $70,000 annually and the maximum salary for this position is $115,000 annually. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on CBRE's applicable benefit program.

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)

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