Kforce Operations Technician in New Century, Kansas

Kforce has a client that is seeking an Operations Technician in New Century, Kansas (KS). Responsibilities:

  • This customer facing position is responsible for the creation of repair tickets and providing initial triage of customer reported DS1 and Ethernet circuit issues and basic VOIP-related customer reported problems

  • The purpose of this position is to interact directly with customers and customer vendors (via phone, email, and ticket logs), as well as with internal VOIP Repair Teams (Core and Tier II), Provisioning, LEC Management/NDC, and 911 support teams (BVOIP Fallout & Intrado)

  • This position has direct impact on defining the initial customer experience, including timeliness of initial ticket creation, effective communication with the customer, and ticket resolution

  • 3-5 years of experience

  • Technical call center experience preferred; ability to multi task

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.Compensation Type:Hours