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Kansas Employer Technical Support Analyst in Mission, Kansas

This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/11741179

Job Title: Technical Support Analyst


Job Summary: The Technical Support Analyst is responsible for responding to inbound customer service calls to provide remote support problem resolution with the highest level of professionalism and courtesy. Responsible for opening service requests in a ticketing system that allows for organizing, tracking, and escalating of customer inquiries that range from general “how to” questions to more advanced technical issues. The Technical Support Analyst may also assist with customer support projects and/or research projects, as needed. This is a remote work from home position regardless of location.Reporting Relationship: Service Manager, Robotics SupportShift: Various hours and shifts available. Generally Saturday - Tuesday 8am - 6:30pm CST.Regular and punctual attendance is an essential function of every job at ScriptPro LLC.


Scope of the Role: Analyze, troubleshoot, maintain, and repair ScriptPro LLC systems, hardware, and computer peripheralsMaintain, upgrade, or replace software systems and provide hardware supportSupport and maintain user account information including rights, security, and systems groupsMaintain progressive knowledge of ScriptPro LLC systemsPerform other duties as assignedEducation and Experience Requirements:Requires a minimum of an Associate’s degree in an engineering or technology related field or a Bachelor’s degree or equivalent, or 2 years of related experienceBasic Windows OS Knowledge (NT/XP/7/8)Requires working knowledge of desktop and peripheral troubleshootingPreferred familiarity with a ticketing or service desk software application and SLA driven resolution timesAttributes Desired:Problem solving and analytical skillsPositive attitude, drive and tenacityExcellent customer service skillsExcellent written and verbal communication skillsAbility to multitask with varying priorities and attention to detailPreferred Skills:Knowledge of ScriptPro systemsExperience in pharmacyWorking Conditions: This position operates in an office environment. Routine use of standard office equipment is required. Must be able to use a computer for extended periods of time. Regularly required to sit, use hands and fingers, and expected to occasionally lift, stoop, bend and reach. Ability to learn and solve practical problems and interpret a variety of instructions is required.


ScriptPro LLC is not sponsoring any type of visa for this position.


ScriptPro LLC is an Equal Opportunity Employer - Disability and Veteran.


Please visit www.scriptpro.com to learn more about the mission of our company.

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