ScriptPro PC Maintenance Technician I in Mission, Kansas
This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/ada/r/jobs/10882290 Job Title: PC Maintenance Technician IJob Location: Mission, KSJob Summary: PC Maintenance Technicians oversee daily computer performance, provide technical support, and install new software for computer users. Daily duties will include fielding inquiries, running diagnostic tests to resolve issues, troubleshooting complex technical issues, and installing updates to existing software. Additionally, technicians are responsible for setting up new equipment, moving users, answering the help desk phone, performing minor repair work and documenting the work they complete via the help desk ticketing system. They will also share responsibility for conference rooms, printers, and inventory. Reporting Relationship: Reports to Manager, Information Services Support and TrainingShift: Generally, Monday through Friday 8am - 5pm with additional on call responsibilities. Regular and punctual attendance is an essential function of every job at ScriptPro.Scope of the Role: Provides support via phone and desk-side to end users on a variety of issuesIdentifies, researches, and resolves technical problemsResponds to telephone calls, email, and personnel requests for technical supportDocuments, tracks, and monitors the problem to ensure a timely resolutionHandles Imaging PCs and LaptopsPerforms on-call rotation once every four weeksVarious other duties as assignedEducation and Experience Requirements:A+ Certification2-5 Years' Desktop Support Demonstrated Support of Windows 7 and Windows 10Some call center operations or customer service experienceExperience in printer/copier supportExperience with ticketing systemsExperience in process creationMust be able to lift 50 lbs.Attributes Desired:Customer service skillsTechnical experience Preferred Skills:HDI or Microsoft certifications a plusWorking Conditions:This position operates in an office environment. Routine use of standard office equipment is required. Must be able to use a computer for extended periods of time. Regularly required to sit, use hands and fingers, and expected to occasionally lift, stoop, bend and reach. Ability to learn and solve practical problems and interpret a variety of instructions is required.At this time, ScriptPro is not sponsoring any type of visa for this position.ScriptPro is an Equal Opportunity Employer - Disability and Veteran.Please visit www.scriptpro.com to learn more about the mission of our company.