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Sonic Drive-In Market Supervisor/ Multi-Unit Supervisor in Mission, Kansas

Position:

Market Supervisor/Multi-Unit Supervisor

Immediate Supervisor:

Director of Operations

Status:

Exempt

Position Summary:

This position is responsible for leading, supervising, and managing multiple assigned drive-ins in a designated area.

Essential Job Duties:

  • Supervise, lead, train, and coach drive-in teams regarding guest service, operations, and financial goals

  • Recruit, interview, hire, onboard, train, manage, direct, coach, lead, assign, supervise, discipline, and terminate drive-in General Managers/Operating Partners and employees

  • Supervise and approve drive-in employees' compensation levels pursuant to company guidelines

  • Lead, coach, and develop drive-in management and employees

  • Handle all escalated guest issues/concerns

  • Investigate and resolve all employee issues/concerns

  • Supervise, manage, forecast, and adjust the drive-in's food, labor, paper, and inventory to maximize cost-control, operational efficiency, quality standards, and customer service

  • Lead regular team meetings to ensure focus on operational standards, guest service, and financial goals

  • Communicate plans, goals, expectations, opportunities, and achievements to drive-in teams

  • Supervise and manage all drive-in recordkeeping

  • Prepare and maintain all necessary operational reports

  • Develop, implement, supervise, and manage action plans regarding local marketing and business performance

  • Ensure proper maintenance of drive-in and equipment

  • Supervise and monitor vendor performance

  • Perform audits of drive-in records

  • Comply with and enforce all company policies, procedures, and operational standards

  • Ensure compliance with all applicable federal, state, and local laws

  • Regular attendance

ADDITIONAL DUTIES:

  • As needed, perform all station duties (fountain & frozen, dresser, front swamp, back swamp, grill, switchboard, expeditor, food prep, and drive-thru (if applicable)) to meet operational standards

  • As needed, perform and manage regular cleaning and sanitation duties - including trash disposal, mopping, sweeping, washing dishes and food preparation tools, wiping counters, sanitizing food preparation areas, cleaning equipment, and emptying used grease - pursuant to operational standards

  • Perform other job-related duties as assigned or required

Time/Shift Expectations:

Minimum of 50 hours per week; irregular hours; nights; weekends; and holidays

Qualifications and Job Requirements:

  • Education

  • Required - High school diploma or equivalent

  • Preferred - Advanced studies in business, restaurant management, or related fields

  • Experience

  • Required - At least three years as a restaurant general manager (QSR preferred)

  • Preferred - Multi-unit supervisor experience

  • Knowledge/Skills

  • Knowledge of federal, state, and local labor and employment laws (e. g. , wage and hour laws; EEO laws, etc.)

  • Knowledge of federal, state, and local health and safety laws and regulations

  • Computer, math, accounting, and reading skills

  • Effective verbal and written communication skills

  • Problem-solving, multi-tasking, decision-making, leadership, time-management, and conflict-resolution skills

Work Environment:

Continuous standing, bending, reaching, moving, stooping, stretching, and lifting in a restaurant environment; frequent exposure to heat and hot liquid shortening while cooking; frequent exposure to freezer when stocking food items; occasional exposure to extreme temperatures based on variable weather conditions

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