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Synchrony AVP, Digital Servicing Product Owner in MERRIAM, Kansas

Job Description:

Role Summary/Purpose:

Our Digital Servicing applications and platforms are visited by 1B visitors annually and are the virtual face of the brands we support. We are seeking a Product Owner to lead the identification, development and launch of various Consumer Servicing enhancements and releases. The ideal candidate will have strong communication skills, have experience working in a matrixed environment with technical development teams, strong project management and Agile skills with a focus on Digital products and proven track record of delivering projects on time, within budget and exceeding adoption targets. This position will report to the VP, Native and SyPI Leader.

This position is remote, where you have the option to work from home. On occasion we may request for you to commute to our nearest office for in person engagement activities such as team meetings, training and culture events. To ensure the safety of our colleagues and communities, we require employees who come together in-person to be fully vaccinated. We’re proud to offer you choice and flexibility.

Essential Responsibilities:

  • Partner with multiple internal and external sources to gather market intelligence and user VOC, and translate the results into detailed product requirements.

  • Oversight and leadership of the wing-to-wing product development cycle including build, test, launch and adoption.

  • Partner with key stakeholders such as IT, Operations, Client Teams and Compliance to identify and prioritize future features to deliver to market.

  • Work with internal and external partners to create screen prototypes / wireframes, gather feedback and adjust to optimize performance.

  • Partner with Digital Analytics team to closely monitor, analyze and optimize usage patterns.

  • Coordinate and lead user acceptance testing (UAT) for various Digital service releases.

  • Support and aid in any Legal/Compliance items related to the digital platforms.

  • Perform other duties and/or special projects as assigned.


  • Bachelor's degree OR in lieu of degree; high school diploma/GED and 7+ years of Project Management experience

  • A minimum of 2 years of project management experience, preferably IT Project Management

  • 2+ years of experience leading software development projects

Desired Characteristics:

  • Track record of creative problem solving and ability to thrive in a cross-functional and virtual environment

  • High energy, self-motivated, with strong communication skills and experience working with external clients & technical development teams.

  • Ability to adapt to varying scenarios and cater presentations and style based on the audience

  • Experience with Agile software development framework, acting in the Product Owner role

  • Experience in the credit card or financial services industry

  • Curiosity and passion for learning about new technologies and identifying ways to drive innovation

  • Self-aware and adaptable

  • Excellent analytical and presentation skills within all levels of the organization. Effectively communicate and influence all leadership levels of Synchrony and its partners

  • Strategic thinker with ability to develop and implement actionable plans to drive business results

  • Strong project management experience with a record of delivering on time and across functions

  • Strong digital proficiency, including launching new products and capabilities and understanding of mobile devices and applications

Eligibility Requirements:

  • You must be 18 years or older

  • You must have a high school diploma or equivalent

  • You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process

  • You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

  • New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 24 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).

Our Commitment

When you join us, you’ll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard—but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we’re building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks+ (https://www.synchronycareers.com/our-culture/#diversity) , with more than 60% of our workforce engaged, you’ll find community to connect with and opportunity to go beyond your passions.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable Accommodation Notice:

  • Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

  • If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time.

The salary range for this position is 75,000.00 - 150,000.00 USD Annual

Salaries are adjusted according to market in CA and Metro NY and some positions are bonus eligible.

Grade/Level: 11

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