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Goodman Manufacturing Company TMI Inside Sales Rep in Lenexa, Kansas

TMI Inside Sales Rep

The Opportunity

We are seeking a professional, skilled CSR/TMI Inside Sales Rep to work at our TMI location. Customer Service Representative works cooperatively with sales and other members of the company to grow existing customers, create new customers, increase sales while increasing customer satisfaction. Responds to customer’s inquiries or complaints regarding the organization’s products or services. Determines best method to ensure customer satisfaction and adherence to the organization’s policies. Coordinates with appropriate departments to ensure customer satisfaction. Informs customers of standard procedures or resolution of issues. Follows up, either verbally or in writing. Must be knowledgeable of the organization’s policies, procedures, practices, products and services. Responsible for order management by handling all the details from purchase order to shipment of product. If you are interested and meet the required qualifications, then we invite you to apply for out open position by visiting our website www.careersatdaikincomfort.com and submit your resume.

Our Company

Since 1966 Thermal Mechanics Inc., a member of the Daikin group has built valued partnerships with global HVAC manufacturers, architects, consulting and industry engineers, general and mechanical contractors, and building owners while delivering engineered HVAC solutions. We are committed to being a resource for the most efficient and cost effective solutions supported by the latest industry technology exceeding our customers’ expectations.

At Thermal Mechanics, we provide HVAC equipment and integrated building control systems that keep building environments focused on their operations. Whether you are designing a standalone building or developing applications for a multi-site facility, our dedicated team will work with you to provide the best possible solutions. Thermal Mechanics utilizes the most advanced, flexible and innovative HVAC and control systems available in the industry. With offices located in St. Louis and Kansas City our company of 80 employees looks forward to working with you on your building project and exceeding your expectations.

Why work with us?

Benefits are effective on day one for all full-time direct hires

Training programs are available to help guide team members and develop new skills

Growth Opportunities - there are immense opportunities to grow your career

You will be part of a Global Company - our family brands are backed by Daikin Industries, Ltd.

May include, in addition to:

  • Answer phone queue, respond to emails and faxes

  • Provide customers with accurate product pricing and delivery information.

  • Order processing and update/maintain detailed files

  • Generating purchase orders and requests for quotations.

  • Generate new and repeat sales by providing product and technical information in a timely manner.

  • Recommend alternate products based on cost, availability or specifications.

  • Educate customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction.

  • Obtain accurate information from vendors relating to shipment dates and expected date of delivery.

  • Monitor scheduled shipment dates to ensure timely delivery and expedite as needed.

  • Obtain working knowledge of Daikin, Goodman, and/or Amana products and accessories

  • Existing account management and relationship development

  • Serve as primary contact with accounts

  • Work with Sales Managers to verify pricing discounts and customer details

  • Initiate Return Materials Authorizations (RMAs), AAA (Credits/Debits), and Damage Claims

  • Work closely with manufacturing personnel to meet customers’ requirements.

  • Perform additional activities as required.

Knowledge & Skills:

To include all of CSR/Inside Sales 1 position, plus:

  • Delegate responsibilities to help create a cohesive team environment

  • Ability to write or improve procedural manuals

  • Excellent Microsoft Office skills (Outlook, Excel, Word)

  • Analytical and problem solving abilities

  • Leadership, Mentoring, and Teaching abilities


6+ years


High School diploma or GED equivalent required, some college preferred, customer service experience required, some leadership experience preferred.

Physical Requirements:

Must be able to perform essential responsibilities with or without reasonable accommodations

Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States.

The Company provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.

ID: 2022-21522

Education: High School Diploma or Equivalent

External Company Name: Daikin Comfort Technologies

External Company URL: www.daikincomfort.com

Street: 8014 Flint St