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CommunityAmerica Credit Union Senior UX Research & Design Lead in Lenexa, Kansas

CommunityAmerica is looking for a Senior UX Research and Design lead to help drive the customer research process and design user experiences for our marketing and digital applications. You’ll play a key role in helping improve existing offerings, coming up with ideas for new products, experiences, and initiatives, and iterating on early-stage pilots.

The position requires a user-centered and data informed approach focused on understanding our customers, generating great ideas and validating those ideas to create products, services and experiences that delight users. We use both quantitative and qualitative data to inform our design decisions and deliver experiences that deliver financial well being for our members. To realize this vision you will work collaboratively with product managers, engineers, agencies and other stakeholders throughout the development lifecycle.

  • Drive the customer research process for our innovation lab and the rest of the organization; Conduct research using a variety of methods and tools; Consolidate your research into actionable insights

  • Engage directly with users to gain a deep understanding of their goals, validate designs, conduct quick rounds of usability testing, incorporate insights into the design thinking process

  • Map complex customer journeys, visualizing concepts through story boards, detail workflows, build intuitive interactions and rapid prototyping

  • Continually iterate and evolve the way we design for and learn from our end users.

  • Partner with team members to generate new ideas and bring them to market

  • Create quarterly research roadmaps to help us build an always-on customer insight engine

  • Share findings and recommendations with the broader organization, including our executive team

  • Help stakeholders understand best practices and approaches for user research

  • Perform other duties as assigned.

Education and Experience:

  • Bachelor's degree in UX, HCI (psychology/cognitive science), graphic design, information architecture, computer science, research, or related field

  • 4-8 years of experience working in UX research and design.

Knowledge, Skills and Abilities:

  • Proven qualitative user research experience (user interviews, moderated user testing, etc.) and discovery techniques.

  • Portfolio of UX case studies demonstrating samples of deliverables (personas, journey maps, wireframes and prototypes. (can be blind in case of NDA)

  • Strong familiarity with human-centered interaction design

  • Excellent interpersonal skills – demonstrated ability to work with and through team members.

  • Strong conceptualization and visual communication abilities

  • Curious, disciplined, with a mindset toward learning and growth.

  • Ability to present findings and offer insights and solutions to team members

  • Understanding of common software project management and agile development

Preferred Knowledge, Skills and Abilities:

  • Ability to wireframe and create flowcharts a major plus

  • Experience with design software like Figma, Sketch, or Adobe XD also a plus

  • Pixel perfect ready prototypes are preferred but not required

ID: 1329

External Company Name: CommunityAmerica Credit Union

External Company URL: https://www.communityamerica.com/

Street: 9777 Ridge Dr